At Clicklease, we're on a unique mission – to empower the small business owners often overlooked by traditional lenders. If you're considering joining our team, envision yourself at the heart of our vibrant headquarters in West Valley City, UT, or contributing to our impactful operations from Radial, Alajuela, Costa Rica. At Clicklease, we've cultivated a dynamic work environment that goes beyond routine services. At Clicklease, you'll play a pivotal role in transforming equipment financing into a gateway for entrepreneurs to turn their dreams into reality. If you're passionate about purpose-driven work, innovation, and making a tangible impact, Clicklease is where your career journey begins.

Join us in shaping a future where every business owner has the opportunity to thrive.

Compensation: Salary in $USD
Modality: Hybrid (First 90-120 days in the On-site)
Schedule: 8:00 am – 5:00 pm Monday – Friday (moves with Daylight Savings Time)

What you’ll be doing

• Handling inbound and outbound communications with customers and vendors regarding post-funding transactions, including cancellations and rebooks

• Collaborating closely with vendors and dealers to assist with issues related to applications, invoices, cancellations, and rebooking requests

• Proactively following up on pending cancellations and rebooks via phone and email to ensure smooth processing and closure

• Analyzing and researching account information and transaction details to support effective decision-making and problem resolution

• Maintaining clear and professional communication with customers and dealers to drive process efficiency and satisfaction

• Using CRM tools (Salesforce or similar) diligently to document interactions, track cases, and update relevant data accurately

• Providing feedback and suggestions on operational processes to improve customer experience and streamline workflows

• Performing other related duties as assigned to support the team and company goals

What you have

• Proven ability to handle multiple communication channels (phone, email, and SMS) professionally and efficiently

• Strong problem-solving skills with attention to detail in researching and analyzing account/vendor information

• Experience working with vendors or dealers in a support or operations capacity

• Excellent communication skills to effectively manage customer and vendor relationships

• Comfort managing follow-ups and working independently to drive cases to resolution

• Tech-savviness with experience using CRM tools and other support software

• Self-motivation and results orientation with the ability to stay calm and professional under pressure

• Team-oriented mindset with a positive contribution to company culture and values

What will make you stand out

• 1+ year of experience in a call center, operations support, or customer success role, especially handling cancellation or rebooking processes

• Background in financial services, leasing, or vendor management

• Familiarity with Salesforce or similar CRM systems

Why Work for Clicklease At Clicklease, we believe small businesses are the backbone of the economy—and we’re here to help them grow. We’re a fast-growing fintech company with a big heart and an even bigger mission: to make equipment financing easy, inclusive, and accessible.

What makes Clicklease different?

• High-growth environment

• People-first culture

• Diverse and inclusive

• Fun is part of the job

• Your voice matters

At Clicklease, we don’t just talk about our values—we live them. Join us and help make financing awesome. To learn more about our values, visit https://www.clicklease.com/careers

What We Offer

• Competitive salary paid in USD

• Hybrid schedule (office in Alajuela near the airport)

• Private medical and life insurance

• Paid holidays and vacation

• Asociación Solidarista

• Wellness initiatives

• Two large family-friendly company parties each year

Clicklease is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to ensuring that all employees and job applicants are treated with respect and dignity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.