Support Services Specialist

CORE RESPONSIBILITIES & ESSENTIAL JOB FUNCTIONS 

• Proactively communicates and practices Catalight Care Services belief in the provision of high-quality services by providing excellent operational support of service delivery to clients of Catalight Care Services.
• Tracks the administration and documentation of services throughout the care-cycle of the client, beginning with the referral for treatment and continuing through discharge from services.
• In collaboration with other Catalight Care Service departments, maintains accurate client record at all times, and share client information as needed, according to HIPAA regulations and organizational procedures.
• Responsible for correcting discrepancies and appropriately escalating issues within the client record, including delays in reports submissions and in authorization that could result in disruptions in services for clients.
• Attends team meetings, training, and other meetings as required and requested.
• Communicate with external partners on issues or tasks related to authorization management.
• Assists clients with authorization related inquiries and documents, as appropriate.
• Obtains, reviews, and inputs insurance policies, authorizations, and referral inquires throughout client services.
• Responsible for completing additional projects and duties as assigned by Supervisor.

QUALIFICATIONS
Minimum Education, Experience & Training Equivalent to: 

• 1+ year of cross-functional experience in both technical and non-technical (i.e., people and process) support services.

• High school degree or GED preferred.

Knowledge & Skills:

• Sensitivity to working with an ethnically, linguistically, culturally, and economically diverse population.
• A commitment to the values of the organization while demonstrating good judgment, flexibility, patience
  and discretion when dealing with confidential and sensitive matters.
• Skilled in developing and managing positive working relationships with other departments.
• Proficiency in using Atlassian, JIRA, and Salesforce.
• Proficient in Microsoft Office (Outlook, Word, Excel, etc.)
• Excellent verbal and writing communication skills; frequent proofreading and checking documents for accuracy.
• Consistently demonstrate good judgment and decision-making skills while maintaining the highest level of confidentiality.
• Must be detail oriented.
• Strong interpersonal skills.

Physical Requirements:

• Must be able to communicate effectively within the work environment, read and write using the primary language with the workplace.
• Visual and auditory ability to work with clients, staff, and others in the workplace continuously.
• Frequent speaking and listening (25-75%) to clients, staff, and others in the workplace.
• Utilize computer and cell phone for effective communication.
• Ability to utilize virtual meetings software (Zoom, Teams, etc.).

 
CONDITIONS OF EMPLOYMENT 

• Ability to obtain and maintain criminal record clearance through the Department of Justice (DOJ). The People & Performance Department must analyze DOJ/FBI live scan reports in accordance with applicable Federal, State, and Local laws, as well as fitness for the position.
• Ability to obtain and maintain clearance through the Office of Inspector General.
• Must attend all required training.