Business Process Outsourcing of Operations

Description

Company Overview

Care Solace connects residents, students and families with mental healthcare, social service resources and providers in their communities. Our goal is to ensure communities have access to equitable, reliable, ethical, and high-quality social and mental healthcare services, regardless of income level. We exist to ensure every student, family member, and school-based staff member is not left to carry the heavy burden of finding accessible mental health care alone. Our web-based care navigation system enables the fast, easy, and convenient connection of residents, students and families in need of social and mental healthcare to qualified providers and resources.

Job Purpose

We are seeking a highly motivated Business Process Outsourcing (BPO) of Operations professional to oversee and optimize our outsourced operational processes. This role will be responsible for managing vendor relationships, ensuring service quality, and improving workflow efficiencies. The ideal candidate will have experience in outsourcing, process management, and operational strategy.

Duties & Responsibilities

• Oversee the day-to-day operations of outsourced business processes to ensure efficiency and effectiveness.
• Collaborate with external vendors and partners to optimize service delivery and operational performance.
• Develop and implement strategies to enhance business processes and increase productivity.
• Monitor and evaluate vendor performance through key performance indicators (KPIs) and service level agreements (SLAs).
• Identify opportunities for process improvement and cost reduction while maintaining service quality.
• Act as a liaison between internal teams and outsourcing partners to align operational goals.
• Ensure compliance with company policies, industry regulations, and contractual obligations.
• Troubleshoot operational challenges and implement solutions to enhance business continuity.
• Provide regular reports and insights to leadership on operational performance and efficiency.

Requirements

Qualifications

Education & Skills

• Bachelor's degree in Business Administration, Operations Management, or a related field preferred.
• Strong understanding of outsourcing models, contract management, and vendor negotiations.
• Excellent problem-solving skills and ability to optimize workflows.
• Proficiency in data analysis and performance measurement tools.
• Strong communication and stakeholder management skills.
• Ability to work in a fast-paced and dynamic environment.

Working Experience

• Experience working with global outsourcing teams.
• Familiarity with automation tools and process improvement methodologies.
• Knowledge of industry-specific compliance and regulatory requirements.

Working Conditions

This position can be remote unless you are located within San Diego County. If that is the case you are required to follow the hybrid work schedule of being in office 3 days a week. 

Working Hours

Full time. Monday through Friday.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.