Product Analyst (User Experience Designer)

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

The Product Analyst (User Experience Designer), Payment Processing is responsible for the commercialization and delivery of Authorize.net products, primarily responsible for User experience Design. You will be responsible to design and deliver compelling, effective, elegant and sophisticated end to end user experience solutions for multiple products and platform. You will also be responsible for conceiving and conducting user research, interviews and surveys, and translating them into sitemaps, wireframes and prototypes. This individual will have a faire understanding of the product line, a knowledge of how its components interact with the rest of Visa solutions, and the competitive landscape in the overall SMB payment solutions to articulate the future vision of the products. By working closely with Sales, Marketing, and other Product Managers across all Visa constituents, you will ensure the business fully supports the next generation of Authorize.Net product experience.

The ideal candidate should have a passion for delivering the best product experience for the customers, demonstrate in-depth understanding of the overall SMB payment markets, and is technical savvy on latest payment and software technologies. They should be able to envision, design, test and deliver the appropriate customer-centric solutions that enable business growth for our clients. They should have a firm understanding of both the client (merchant) and consumer experience as it relates to the end to end payment solution space. Having a viewpoint that is built upon a solid understanding of how payment solutions and consumer expectations for online payments have evolved over the last decade will be central to their ability to succeed.

Past experience in delivering customer centric user experience and product strategy is a critical qualification. They should have had ‘hands on’ experience designing, developing, configuring and commercializing payment solutions that are designed for the SMB markets. The candidate must be a creative problem solver who works well in a highly collaborative environment, can bring structure to ideation teams, and has an ability to effectively communicate at all levels of the organization. The candidate must be able to demonstrate specific payment product expertise to both internal and external clients. Experience working with technical and product development teams in an agile environment will also be critical to achieving their goals.

The Product Analyst will be responsible for establishing and executing strategic payment solution initiatives. They will report on the overall Authorize.net product development progress to senior managers. They will also represent Authorize.net directly with merchants and partners in strategic sales situations. They will ensure that the product vision, strategy and roadmaps are closely aligned and well-articulated to customers, prospects and partners, as well as internally within Visa.  

As a product Analyst, the candidate must have a proven history of managing a successful launch of a new product through phases of a product’s lifecycle – from concept through management and ultimately sunset- is essential. In addition to real-world experience and instinct, they should have the ability to leverage well-structured empirical models and financial artifacts to support their business plans and strategy.

Strong interpersonal skills and the ability to build great relationships generate consensus and promote excitement and enthusiasm while bridging fraud initiatives and client priorities are critical qualities for success. This person will focus on working not only internally to deliver breakthrough results, but also externally evangelizing those results to the global marketplace. Above all, this person must intrinsically be a champion for Authorize.Net products and promote usage within the company and to global clients. This position may require occasional travel to client sites and Visa locations around the globe.

RESPONSIBILITIES

• Conducting and synthesizing qualitative and quantitative research, supported by low-fidelity prototypes or design concepts. 

• Create appealing and safe UX designs that help users to achieve their goals in the most intuitive and elegant manner, based on daily routines and workflows.

• Collaborate with key functions and stakeholders such as marketing, domain experts, usability experts, and engineering, to create desired UX design solutions.

• Good understanding of industry standards and best practices, technology and development processes, and support improving design system.

• Good understanding of Accessibility guidelines e.g. W3C 

• Team player and support in increasing knowledge base of UX community.

• Collaborate with global and regional leadership, as well as sales and business development functions to define go-to-market strategies and develop integrated global roadmaps.

• Actively contribute to the vision for the future of the Acceptance Platform product portfolio and inspire customers, partners and employees.

• Represent the business and product management in client engagements and industry events. Evangelize the value and differentiation of Payment Analytics and the broader Acceptance platform product portfolio within the payments ecosystem.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

BASIC QUALIFICATIONS

• 5 or more years of work experience with a Bachelor’s Degree or at least 3 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 2 years of work experience with a PhD
• Using wireframing tools such as Figma to create low-fi mockups and functional designs for websites, mobile apps, and digital products.
• Using prototyping tools such as Figma to create interactive and animated prototypes for stakeholders to test the digital products' flow and functionality before building.
• Creating user personas and mindsets that reflect the profiles of the intended target audience for designers and teams to understand user experience, align goals, and design solutions.
• Mapping out user journeys with tools like Miro and Figma to illustrate the end-to-end user interaction and use cases
• Defining information architecture of digital products by structuring and organizing content and planning for how information is grouped, labeled, and navigated to enhance usability.
• Delivering content strategy by determining text, images, videos, and other multimedia for digital experience and creating plans to create and maintain the content.
• Conducting user research to understand target audience needs and behaviors and identify pain points through methods such as interviews, surveys, and usability testing.
• Distilling data and research to formulate the right insights that can drive design decisions forward or suggest improvements to existing design solutions.
• Using analytics, usability tests, and various forms of qualitative and quantitative research to gather learnings for proposed design solutions.
• Identifying and leveraging design patterns with first party apps to provide users with familiar and consistent interactions.
• Ensuring digital product is usable by individuals with disabilities by addressing design aspects such as color contrast, text legibility, and screen reader compatibility. Using presentation decks to facilitate discussions, feedback, and decision-making with stakeholders.
• Using web technologies such as HTML, CSS, JavaScript and WebGL to design responsive interfaces and create realistic and feasible design solutions within the given technical constraints.
• Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design.
• Experience evangelizing, marketing and commercializing products at scale.
• Specific industry experience in digital commerce and with responsibility for managing products including distribution across a variety of devices and implementation methods.
• Understanding payments landscape and ability to translate product strategy into executable plans.
• Exceedingly strong passion for shipping customer centric products

PREFERRED QUALIFICATIONS

• 5-7or more years of experience with a Bachelor’s Degree or 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 3+ years of experience, 
• Confident public speaker, experienced in media engagement and social platform vehicles
• Able to build relationships and gain exposure to internal and external client leadership teams through demonstrating key domain expertise.
• In-depth knowledge of Authorize.Net or similar products with the ability to identify potential synergies gained through partnership offerings, or market gaps.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.