Member Services Property Assistant Manager

Description

Now hiring Full-time Year-round Position!

Working Environment: Member Private Homes, Guest Ranch Areas, Ranch Property

OBJECTIVE:

The Member Services Property Assistant Manager (MSPA M) serves as the right hand to the Member Services

Property Manager, helping to ensure seamless property management and luxury member experiences. This

role provides hands-on support in daily operations, while assisting in training staff, coordinating vendor

services, managing member requests, and ensuring operational excellence.

The MSPAM must balance leadership and execution, helping to reinforce the Manager's strategic vision while

ensuring smooth day-to-day implementation of property services, home care, and member support. A

successful MSPAM will be proactive, adaptable, and service-oriented, cultivating strong relationships with

Members, vendors, and internal teams.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Support Property Management: Assist in ensuring Member homes and assets are maintained,

coordinating housekeeping, landscaping, and repair services as needed.

• Team Leadership & Staff Training: Work closely with the Property Manager to train, mentor, and

supervise the Member Services Property Assistant, Member Services Technician ensuring adherence

to standards.

• Coordinate Vendor & Contractor Relations: Support the Property Manager in scheduling and

overseeing third-party contractors, ensuring high-quality work in home repairs, maintenance, and

landscaping.

• Emergency & Security Support: Serve as a primary contact for alarm responses, emergency

maintenance, and urgent property issues when the Manager is unavailable.

• Member Hospitality & Satisfaction: Act as a key contact for Member requests, delivering luxury

service and ensuring exceptional experiences in line with Ranch standards.

• Private Events & Special Engagements: Work with and assist the Property Manager and Member

Services Property Assistant in planning, setting up, and execution of Member-sponsored events on

Ranch property.

• Billing & Revenue Tracking: Work with the Manager, Property Assistant, and accounting teams to

accurately track member services usage and billing details.

• Marketing & Communications Assistance: Support the Manager in implementing marketing

strategies, including weekly emails advertising available services.

ANCILLARY DUTIES AND RESPONSIBILITIES:

• Assist in managing HOA community needs, ensuring luxury home care meets Member expectations.

• Maximize productivity and service efficiency, working with the Manager to refine processes.

• Maintain a professional image and Ranch brand standards, including uniform presentation.

• Collaborate with Housekeeping, Maintenance, and Ranch Hand teams to create seamless operations

and a collaborative environment.

• Be a role model for exceptional guest service, ensuring Members feel welcomed and valued.

• Assist in property inspections, inventory tracking, and service efficiency improvements.

• Participate in Ranch meetings, training sessions, and professional development opportunities.

• Ensure a high level of grooming and uniform presentation, including wearing a uniform shirt and cowboy hat.

Requirements

KEY COMPETENCIES:

• Leadership & Team Collaboration - Ability to train, guide, and motivate staff under the direction of the Property Manager and with confidence and professionalism.

• High-Level Problem Solving- Skilled in handling urgent maintenance issues and member requests efficiently.

• Strong Organization & Multitasking - Capable of overseeing multiple priorities while maintaining member satisfaction. Able to liaise with Members, service teams, and vendors while ensuring seamless coordination.

• Member Relations & Service Excellence - Dedicated to luxury hospitality, ensuring Members have unforgettable experiences.

• High-Level Problem-Solving Skills - Capable of troubleshooting home maintenance issues and handling urgent member needs with discretion.

• Budget & Billing Oversight - Attention to expense tracking, accurate billing, and service cost management.

• Detail-Oriented & Service-Driven Approach- Dedicated to ensuring Members receive best-in-class property management and service.

QUALIFICATION REQUIREMENTS:

• Preferred Education: College degree and Hospitality degrees preferred.

• Experience: Minimum of three years in property management, hospitality, maintenance, or customer service, with prior leadership experience required.

• Technical Proficiency: Intermediate experience with Microsoft 365 Suite (Outlook, Word, Excel, SharePoint), OperaCloud, Simphony, or similar PMS/POS systems.

• Valid Driver's License & Insurance Eligibility Required.

WORKING CONDITIONS & PHYSICAL REQUIREMENTS:

• Ability to walk on uneven terrain, lift heavy objects (up to 50 lbs), and operate equipment in various conditions (snow, mud, ice).

• Must be comfortable driving shuttles, operating power tools, and assisting in property upkeep.

This Job Description is an overview of the scope of responsibilities and is not intended to be an inclusive list of tasks and expectations. Team members are held accountable for all duties of this job. I further understand that this Job Description does not constitute a written or implied contract of employment and that the company reserves the right to revise and change duties as the need arises.