Collections Manager

Our Mission:
ButterflyMX is on a mission to empower people to open and manage doors & gates from a smartphone. Our products are installed in more than 15,000+ multifamily, commercial, gated communities, and student-housing properties worldwide, including properties developed, owned, and managed by the most trusted names in real estate. Our features are designed for developers, owners, property managers, and tenants and our products lower operating costs and improve tenant satisfaction.

Our Solution:
Developers and owners no longer need to run building wiring or install in-unit hardware. Property managers can grant building access, revoke permissions, and review entry logs from an online dashboard. Residents can open doors from their smartphones, issue visitor access, and see who is trying to enter the building.

Our Culture & Values:
Fantastic people are the key to our success. As a distributed, primarily remote workforce, we’re looking for more intelligent, passionate, collaborative, ai-forward, and down-to-earth individuals to join our growing team. We’re driven by a shared commitment to excellence and innovation, grounded in our core values: We delight our customers, We take ownership, We are a community of collaborators, We speak up, We think big and do small, and We are tenacious.

We are seeking an entrepreneurial self-starter for the role of Collections Manager to lead and support our existing Collections team in managing and improving our accounts receivable performance. This is a high-volume role requiring exceptional organizational, communication, and analytical skills. Supreme professionalism, strong leadership, and the utmost integrity are essential. This role reports to our Director, A/R,  A/P and Financial Operations. This position is ideal for someone who thrives in a data-driven environment, embraces automation and AI-powered tools, and is motivated by the opportunity to optimize finance operations within a dynamic and rapidly growing organization.

• Drive improvements in accounts receivable performance by developing effective collection strategies and ensuring timely payment from clients
• Oversee escalated disputes and customer inquiries, identifying and resolving issues for facilitation of payment
• Proactively call clients to collect outstanding balances in a courteous, professional, and persistent manner
• Lead collection efforts on a very high volume of outgoing invoices, ensuring timely follow-up and resolution to drive down outstanding A/R balances
• Oversee the creation and timely delivery of dunning letters, payment reminders, and other client communications to support proactive collections
• Lead and support the existing team of Collections Specialists by actively participating in collections efforts while providing ongoing guidance and coaching
• Manage training and performance assessment of the collection team.
• Continuously improve the collections process to reduce open A/R days and minimize cash flow variability
• Implement and refine automation tools and AI-powered solutions to streamline manual tasks and enhance team productivity for collections and cash applications
• Develop and maintain real-time dashboards and reporting systems to track key performance metrics and support decision-making
• Use data analytics to identify high-risk accounts, improve outreach strategies, and optimize collections performance
• Collaborate across departments to enhance forecasting models and support business objectives with actionable insights

• At least 10 years of collections experience with frequent client interaction, including phone outreach
• Demonstrated ability to lead and mentor a team in a high-volume collections environment
• Experience working with large volumes of invoices and transactional data
• Proficiency in data analysis, dashboard tools (e.g., Power BI, Tableau), and collections metrics/KPIs
• Experience with automation platforms, AI-based tools, and process optimization
• Experience with Intacct contracts, invoices, and accounts receivable is an advantage
• Strong attention to detail and goal-oriented; data accuracy and integrity are essential
• Excellent multitasking skills and ability to perform under pressure
• Outgoing and empathetic with a client-first mentality
• Proven experience with leveraging AI tools in both professional and personal settings. ButterflyMX is an AI-forward organization and the ability to optimize efficiency using AI is crucial in every role.

• Comprehensive Medical (ButterflyMX covers 90% of the cost), Dental, and Vision plans (ButterflyMX covers 100% of the cost) starting day 1
• 401(k) plan with a match
• 13 paid holidays, 25 PTO days
• Paid Family Leave
• Employee Assistance Program
• Quarterly self-care stipends
• Access to optional benefits including pre-tax flexible healthcare spending accounts (FSA and HSA), Dependent Care FSA, and Commuter Benefits, as well as optional Supplemental Life, AD&D, Hospital Indemnity, Disability, Legal, Accident, Critical Illness, Pet, and Personal Liability Insurance
• And more!

ButterflyMX is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. You must have the authorization to work in the US to become an employee. We strive to create an accessible and inclusive experience for all candidates and employees. If you need reasonable accommodations during the application or the recruiting process, please let our recruiting team know.