Customer Success Manager

Broccoli is building the AI-native operating system for home service businesses. Running a plumbing or HVAC company is chaotic—calls, scheduling, dispatch, follow-ups, marketing. We automate all of it so contractors can focus on what they do best: serving customers.

Our AI agents handle both revenue and ops—answering phones 24/7, booking jobs in real time, following up on leads, and alerting techs when emergencies hit.

We’ve grown from 0 to 200+ contractors in under a year, raised an unannounced round led by a Tier 1 VC to take on one of the biggest labor automation opportunities in the country.

Our Culture

We move fast. We talk to customers every day.

At Broccoli, we value:

• Customer Empathy – We feel our customers' pain and build with their problems in mind.

• Speed – We move fast because speed forces simplicity and sharp focus on what truly matters.

• Humility – We stay humble, let the work speak, and never assume we have all the answers

About the Role

At Broccoli, Customer Success isn't a support function — it's a growth engine. As a Customer Success Manager, you’ll help our contractors get real results from Broccoli's AI agents, while also identifying upsell opportunities and driving expansion. You’ll own relationships with our high-value accounts, maintain customer love, and hit a revenue number. This is part success, part sales, and all about execution. If you're ambitious, disciplined, and obsessed with helping customers win — this is your lane.

Your Core Responsibilities

• Help contractors unlock the full value of Broccoli — through training, playbooks, and hands-on optimization.

• Own customer expansion and upsells — you carry a quota and are the second salesperson on the account.

• Maintain high customer satisfaction, trust, and retention.

• Run QBRs, uncover growth opportunities, and get ahead of churn risks early.

• Collaborate with Sales, Product, and Onboarding to drive long-term account success.

You Might Be a Fit If You

• Have 5+ years in Customer Success or Account Management, ideally in SaaS with $20K–$100K ACV customers

• Know how to grow accounts — not just maintain them — and are comfortable owning upsell quota

• Have worked with SMBs, mid-market, or vertical SaaS (bonus if you've sold to home service or non-tech buyers)

• Are ambitious, process-driven, and execute with discipline (no follow-up missed, ever)

• Have managed 20–60K ACV accounts — and if you have enterprise experience, you can own our $100K+ tier