Business Process Improvement Manager

Description

Community. Security. Trust. This is the foundation on which Bluestone Bank is built. We've helped Southern New England prosper for over 150 years by providing responsible, relevant, and secure financial solutions. Whether our customer’s unique needs include finding a safe place to grow their savings, financing their next home, protecting their future, or building their business, we are here to help them reach their goals. Let’s get there, together!

In addition to being a great place to bank, Bluestone Bank is a great place to work! Named by the Boston Business Journal as a Best Places to Work in 2025, you are joining a team that cares about your career success and will also receive:

• A competitive salary with performance-based incentives.      
• Comprehensive medical with deductible reimbursement, dental, and vision coverage. 
• An employer matching 401k plan. 
• Training and professional development opportunities, including tuition reimbursement. 
• Work life balance with paid time off, paid volunteer hours, and 11 paid holidays. 

This individual is responsible for serving as a change agent for the development and implementation of major process improvement ideas throughout Bluestone Bank. Responsibilities will specifically be focused on creating process improvement initiatives that create long-term cost savings and efficiencies and support the Bank’s growth initiatives. This individual is responsible for driving improvement with the cooperation of all departments that are impacted by the proposed changes. The individual will also demonstrate excellent analytical skills, high accuracy, attention to detail, and will contribute to a positive team atmosphere. This role will also support Leadership team members in the selection of new technologies.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Drives process improvement initiatives throughout the Bank focused on creating long-term cost savings and efficiencies.
• Develops and presents presentations of proposals and scheduled updates that include process improvement concepts, budgets and investment requirements, timing schedules, desired results, value propositions, prioritization schedules, and follow-up/measurement tools.
• Drives improvement with the cooperation of all departments that are impacted by the proposed changes, including all levels of management and employees.
• Utilizes the four states of BPI through change management: Getting to know you and your business, operational discovery, data exploration, and business process improvement proposals.
• Documents the process improvement changes with a major focus on digital automation. 
• Identifies the scope of work through a discovery process, including interviewing key personnel, documenting current processes, and identifying current challenges, inefficiencies or gaps in processes. 
• Promotes adoption of existing technologies. 
• Provides hands-on support at all levels to ensure successful implementation of change initiatives.
• Works with the VP Strategic Initiatives & Implementation to identify and source new technologies that advance BPI initiatives.
• Manages the technology selection process, where assigned, establishing and using a documented process and decisioning process.
• Collaborates with the Project Manager to manage a wide variety of projects and programs, such as technology implementations and operational efficiency initiatives. 
• Tracks all BPI and Vendor projects in the project management software.
• Collaborates with key stakeholders to identify and evaluate vendor partners, leveraging strong research and vendor negotiation skills to ensure their solutions align with the bank's current business needs and propel its digital transformation strategy.
• Leads the Innovation Steering Committee and works with the committee and department leaders to vet new ideas and proposals.  
• Other related responsibilities as assigned.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear, reach with hands and arms; and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under federal, state, and local laws.   

Requirements

• Bachelor’s Degree in business management, information technology, or related field.
• At least 5 years of progressively responsible experience in business process improvement, change management, or related work – preferably in a financial services environment.
• Experience with change management and facilitation.
• Experience with business process improvement, such as Lean.
• Advanced skills with Microsoft Office products.
• Excellent presentation skills with solid communication capabilities and practices, both oral and written.
• Good project management skills.
• Works well in a team environment.
• Strong interpersonal capabilities and ability to work cross-functionally with other leaders on sensitive and/or emotional issues.