Tour Coordinator – Tour Operations (Remote - Buenos Aires)

Department: Tour Ops

Schedule: Full-Time, Weekday and Weekend Shifts (Varied)

Location: Argentina, remote

About Belong

Belong is reinventing the rental experience for homeowners and residents through technology, end-to-end support, and a people-first approach. As part of our Tour Operations team, you will play a key role in shaping how prospective residents experience our homes for the first time.

About the Role

We are looking for detail-oriented, highly organized, and customer-obsessed Tour Coordinators to join our Tour Ops team. This role is responsible for scheduling and managing home tours across assigned markets, ensuring a seamless experience for potential residents and internal tour hosts.

You will handle a variety of tour types — including Open Home, Private, and Occupied Tours — and coordinate inspection coverage in partnership with 1099 contractors and third-party vendors.

What You’ll Do

Own and manage all tours and inspections scheduling operations in designated U.S. markets

Monitor new listings and ensure Open Home tours are scheduled within 2 days of publication

Coordinate multiple types of tours (Open Home, Private, Occupied, and Virtual) while aligning with peak time windows and lead preferences

Manually add and invite leads from various platforms (Zillow, Apartments.com, Zumper, etc.) to scheduled tours

Collaborate with internal and external tour hosts, ensuring they have full tour context and access instructions

Capture and manage potential resident attendance and interest data from each tour

Ensure accurate and timely tour follow-ups by triggering internal support tickets

React promptly to tour feedback and report urgent issues on Slack for resolution

Schedule inspections through an automated bidding system (1099 tour hosts, Showami, or Inspectify)

Maintain strong adherence to SLAs, with quick lead response and tour resolution timelines

Who You Are

Highly organized: You excel at multitasking and thrive in fast-paced environments

Customer-centric: You care about providing a positive, seamless experience to every lead

Tech-savvy: Comfortable navigating scheduling tools, Google Calendar, Admin portals, and Slack

Responsive and efficient: You communicate clearly and meet deadlines with precision

Flexible and dependable: Willing to work varied shifts including weekends and fill in for team coverage

Requirements

1–3 years of experience in operations, scheduling, or customer service (real estate experience is a plus)

Strong communication and coordination skills

Experience working remotely and independently

Comfortable with Google Workspace, Slack, and calendar-based task management

Nice to Have

Familiarity with real estate platforms (Zillow, Showami, Apartments.com)

Prior experience with property management or scheduling field service teams

Bilingual (English/Spanish)

Why You’ll Love Belong

Mission-driven team transforming the rental industry

Remote-first culture with flexibility

Inclusive and collaborative team environment

Opportunities to grow and expand your role as we scale