Customer Success Coordinator

Description

About our company: 

Bakerly, a happy family-owned company, is proud to be home to one of the fastest-growing brands in the US food industry! We are a baked goods manufacturer that emphasizes delicious, premium, and authentic recipes using only the very best ingredients. Our offices located in Miami, FL, Easton, PA, and San Antonio, TX, will make you feel right at home. Please visit our website to learn more about our delicious French crêpes, golden chocolate croissants, fluffy pancakes, and our large range of outstanding French brioches.

Job Description: 

The Customer Success Coordinator within the Supply Chain Department plays a vital role in driving customer satisfaction, retention, and growth, while following Supply Chain costs optimization strategies. The Customer Success Coordinator focuses on delivering the perfect order to our 3PLs, invoicing clients and handling after sales service level. In this position, the Customer Success Coordinator is responsible for overseeing Reginal, National and Food service accounts. 

This position will be reporting to the Customer Success Manager.

 Responsibilities:

· Ensure all orders are entered into the ERP system in a timely manner for Planning, Inventory, and transportation visibility. 

· Thoroughly process orders and follow up with customers and warehouses to ensure the perfect order is released.

· Daily communication with customers, supply chain divisions, and sales team to provide information and assistance on orders.

· Invoice orders in a timely manner and act on clients’ deductions.

· Provides valuable insights into customer preferences, pain points, and expectations within the Supply Chain

· Ability to work cross functionally within Supply Chain divisions, Sales, Finance, IT and Business Intelligence

· Additional tasks necessary to support the Customer Success Division.

Requirements

· Positive attitude!

· Minimum of 2 years’ experience in Supply Chain and/or Customer service. 

· Experience with Manufacturing is a plus. 

· Education: associate/bachelor’s degree in related fields is a plus.

· Experience with major supermarket chains is a plus. 

· Excellent analytical and communication skills.

· Excellent knowledge of MS Office tools (Excel, Word, Outlook etc.). 

· Experience with ERP system required. Sage system is a plus. 

· Excellent written and verbal communication skills.

· Excellent attention to detail.

· Ability to problem solve and rapidly shift priorities in a fast-paced environment.

· Fluent English written and oral. Spanish and French are a plus

Job Type

Full-time position/hybrid

Location

Coral Gables, FL

Benefits and Perks: 

· Competitive salary and performance-based bonus incentives.

· Comprehensive health, dental, and vision insurance packages.

· Employer-paid life insurance and long-term disability

· Flexible spending accounts (FSA).

· Additional supplemental insurance program offered, including life, critical, accidental, STD

· Free stress-management counseling and discounts on health and fitness products.

· Generous PTO policy and 401k plan with a 3% employer match.

· 9 paid company holidays 

· 40% discount on all company products.

We are committed to ensuring a diverse and inclusive workplace, free from discrimination. Our recruitment process is based solely on individual qualifications and skills, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We adhere to all applicable laws and regulations regarding non-discrimination in employment.