Senior Integrations Specialist

ATPCO is the foundation of flight shopping, providing pricing and retailing data, tools, and services to 500+ airlines, global distribution systems, sales channels, and technology companies. ATPCO links the entire airline community together, collaborating to develop industry standards for airline distribution and end-to-end technology solutions. From shopping to settlement, ATPCO solutions work seamlessly across existing, new, and evolving technologies and methods. Airline-owned and reliably supporting air travel for more than 55 years, ATPCO is everywhere people buy flights.

We consider qualified applicants for employment without regard to race, gender, age, color, religion, national origin, citizenship status, marital status, disability, sexual orientation, protected military/veteran status, gender identity or expression, genetic information, marital status, medical condition, or any other legally protected factor.

The Senior Integration Specialist at ATPCO is instrumental in ensuring seamless onboarding and technical integration of ATPCO’s products with customers' systems. By possessing deep technical knowledge of the product portfolio, they ensure that integrations follow best practices and meet both customer and product adoption goals. Their role involves managing the technical aspects of client onboarding, collaborating with various teams to resolve integration challenges, and providing continuous support for the ongoing success of the product. They help streamline the customer experience, ensuring that products are utilized optimally across different environments.

Key Responsibilities :

• Oversee and manage multiple technical onboarding projects simultaneously across various product lines.

• Serve as the primary technical contact for customers during integration, ensuring their business needs are understood and addressed.

• Collaborate with cross-functional teams (Sales, Product, Engineering) to ensure successful implementation and onboarding outcomes.

• Continuously refine and improve integration workflows, introducing new methodologies to optimize speed, accuracy, and customer satisfaction.

• Mentor and support junior team members, fostering technical growth and knowledge sharing.

• Assist in the creation and maintenance of integration documentation, including internal playbooks and customer-facing guides.

• Partner with the Product team to ensure technical integration content is accurate, up-to-date, and aligned with product capabilities.

Qualifications

• 5+ years of experience in technical onboarding, integration, or implementation roles — preferably in a SaaS or enterprise software environment.

• Strong understanding of API technologies (REST, SOAP), data formats (JSON, XML), and integration tools (e.g., Postman, Swagger).

• Experience with integration platforms such as MuleSoft, Dell Boomi, or Workato is a plus.

• Familiarity with scripting or programming (e.g., Python, JavaScript) for troubleshooting or light automation.

• Excellent project management skills; ability to manage multiple projects simultaneously and deliver on-time results.

• Strong communication skills with the ability to clearly convey technical concepts to both technical and non-technical stakeholders.

• Experience mentoring junior staff or leading technical discussions.

• Passion for process improvement and documentation best practices.

Salary Range:  USD $109,000 - $131,000

*The disclosed range estimate has not been adjusted for applicable geographic differential associated with the location*

At ATPCO, we are deeply committed to diversity, equity, and inclusion. Our supportive policies promote work-life balance through flexible work arrangements, and we cultivate a workplace where every employee feels valued, respected, and a true sense of belonging.

All your information will be kept confidential according to EEO guidelines.