SDS Compliance Investigator

At Apple, we believe that hard work, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and inspire. By focusing on the smallest of details, we can make a big impact with our customers. Building this environment starts with you! Inclusion is a shared responsibility, and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard and inspired to do their best work. Apple's Strategic Data Solutions (SDS) team is looking for exceptional and experienced Investigators who will be responsible for completing sanctions screenings across the Apple ecosystem in real-time.

Description

On this team, we are adept at dealing with ambiguity. We use sound judgment and research skills to make timely decisions on our work. While working independently, we are able to stay self-motivated and customer focused in a highly transactional role. 
While the majority of screenings involved in this position are handled individually, teamwork is critical in learning the role, in staying current with standards/trends, and in building and maintaining a successful team culture. 
 Our Investigators conduct sanctions screenings of new and existing Apple accounts by utilizing internal systems, commercial databases, and public records. We review and take action on real-time sanctions screenings and apply independent judgment to identify and escalate key sanctions risks.

Minimum Qualifications

Must have 1-3 years current experience supporting SDS Investigations or AppleCare within Technical Support, Services, Partner Relations, Customer Relations, Executive Relations, Apple Pay, Mentoring, Health, Accessibility, Carpe Facto, Business and Partner Support, Specialty Program Support and Agreement Admin departments. Previous fraud, sanctions or compliance experience a plus Ability to work a schedule from 7:00 am to 10:00pm (CST) including weekends and holidays, with additional flexibility during high volume times of the year Bachelor’s degree or equivalent experience

Preferred Qualifications

Excel at research and employ creative problem solving skills Demonstrate sound decision-making and good judgment Maintain a positive attitude in a fast-paced work environment and deal with change positively Adept at working with ambiguity Ability to work and make decisions independently Ability to assist customers over the phone Flexible to work any shift within hours of operation, which can include weekend days Make space to listen, learn, and amplify diverse perspectives and experiences Actively seeks out opportunities to champion and celebrate inclusion and diversity