Manager - Product Manager, Guest Operations

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

 
How will you make an impact in this role?

Tock is part of the American Express global dining family. Our mission is to power the world’s best restaurants, using technology to imagine the future of hospitality. Across all global dining, we serve over 17,000 restaurants globally. Our customers discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners are insiders, and we love having them at the table. We’re hiring, too. Interested in joining our team of restaurant-obsessed explorers? Right this way.
 

About the Role
As Manager - Product Manager, Guest Operations, you’ll play a critical role in shaping the vision, strategy and execution of Tock’s suite of guest relationship management tools. This role will lead initiatives that touch on every layer of the product stack—from guest experiences on Tock to the B2B tools our customers use to run service and deepen
guest relationships. This is an exciting opportunity for someone who is deeply curious about the dynamics of a multi-sided marketplace and is eager to unlock new experiences for both restaurants and their guests. Success in this role requires strong collaboration with product managers, engineers, designers, and go-to-market teams across the broader Tock-Amex
organization to bring these products to market. You’ll join a high-energy team that thrives on iteration, values curiosity, and is committed to innovation—all in service of our mission: supporting the world’s best restaurants in delivering exceptional hospitality.
 

Minimum Qualifications:

• 3+ years in a product management role, with prior experience in 
  B2B2C or multi-sided marketplaces preferred. Experience with hospitality
  technology a plus.
• Proven ability to drive product vision, roadmapping, and
  execution, delivering positive outcomes for customers and the business
• You are data-driven in your approach to decision making, validating 
  assumptions, and measuring outcomes.
• You have a strong grasp of technical concepts and comfort working closely 
  with engineers on complex systems.
• You have strong communication skills, with the ability to synthesize complex 
  concepts and bring others along with your thinking.
• You are self-motivated and share responsibility for the team’s success and 
  progress
• You share our love of restaurants and dining out and want to play a role in 
  helping the hospitality industry continue to thrive.

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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