Virtual Customer Service Representative

Eagle Home Health is a leading home healthcare provider that offers professional and compassionate care to patients in the comfort of their own homes. We are dedicated to helping our patients and their families improve their quality of life through personalized care plans, specialized services, and skilled nursing care. We pride ourselves on providing exceptional customer service and strive to create a positive and welcoming environment for both our patients and our team members.

Job Title: Virtual Customer Service Representative

Job Summary:

As a Virtual Customer Service Representative at Eagle Home Health, you will play a crucial role in providing high-quality and compassionate care to our patients. Your primary responsibility will be to manage all incoming calls and inquiries from patients, families, and healthcare professionals. You will also be responsible for maintaining accurate and up-to-date information in our database and providing excellent customer service to all stakeholders.

Key Responsibilities:

• Respond to incoming calls and inquiries from patients, families, and healthcare professionals in a professional and timely manner.

• Maintain a positive and customer-friendly attitude while handling all customer interactions.

• Provide information about Eagle Home Health's services, policies, and procedures to callers.

• Assist patients with scheduling appointments, coordinating care services, and addressing any concerns or questions they may have.

• Maintain accurate and up-to-date patient information in our database.

• Collaborate with our team of healthcare professionals to ensure timely and accurate delivery of care.

• Follow up with patients and their families to ensure their satisfaction with our services.

• Handle and resolve any customer complaints or concerns professionally and promptly.

• Keep track of call metrics and performance indicators to continuously improve the quality of customer service.

Requirements:

• High school diploma or equivalent required; associate or bachelor's degree preferred.

• 2 years of experience in customer service or call center environment.

• Excellent verbal and written communication skills.

• Empathetic, customer-focused, and positive attitude.

• Proficient in using various computer programs and applications.

• Ability to multitask and prioritize in a fast-paced environment.

• Excellent problem-solving and critical thinking skills.

• Knowledge of healthcare terminology and industry regulations is a plus.

Why Work for Eagle Home Health:

• Competitive salary and benefits package.

• Opportunity for professional growth and development.

• Ability to work from the comfort of your own home.

• Supportive and collaborative team environment.

• Make a positive impact on the lives of patients every day.

If you are passionate about providing exceptional customer service and making a difference in the lives of others, we want to hear from you! Apply now to be a part of the Eagle Home Health team and help us continue to provide the best care for our patients.