QA Manager

Description

Job Title: Quality Assurance, QA Manager 

Department: Quality - Production 

Reports To: Plant Manager with matrix reporting relationship with Quality Director 

FLSA Status: Exempt         

Travel: 25% as needed  

Job Summary

The Quality Manager is responsible for managing the quality processes, people and system, Quality Management System (QMS) to ensure products being shipped meet the required standards and specifications.  

Essential Duties & Responsibilities 

• Oversee and manage quality control inspectors and technicians 
• Develop and implement quality assurance policies and procedures 
• Report product or service quality levels – Defective Parts Per Million, DPPM, for internal quality issues and for external quality issues from customers 
• Conduct regular quality audits to ensure compliance with regulations and standards 
• Analyze data to identify areas for improvement in the quality management system 
• Collaborate with cross-functional teams to address quality issues and drive continuous improvement 
• Train employees on quality standards and best practices 
• Communicate quality issues along with the corrective and/or preventative measures 
• Prepare and present quality reports to senior management 
• Stay updated on industry trends and best practices in quality assurance 
• Implement and enforce document control processes, procedures, and standards. 
• Ensure compliance with regulatory and industry standards (e.g., ISO 9001, FDA regulations). 
• Support audits and inspections by providing relevant documentation and reports. 
• Perform root cause analysis of issues and provide feedback for process improvements. 
• Review product documentation to ensure completeness, accuracy, and clarity. 
• Ensure compliance with regulatory and industry standards (such as ISO, FDA, or CMMI). 
• All other duties as assigned. 

Requirements

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education Requirements/Work Experience 

• Bachelor's degree in Engineering, Business, or related field from an accredited college or university or equivalent experience of 5 to 7 years in field of Quality Management positions. 
• Manufacturing industry experience preferred. 
• Strong knowledge of quality assurance principles and methodologies (ISO 9001 or Equivalent) 
• Excellent analytical and problem-solving skills 
• Effective communication and interpersonal abilities 
• Attention to detail and accuracy 
• Ability to lead and motivate a team 
• Proficiency in quality management tools and software 
• Knowledge of relevant regulations and standards in the industry 
• Organize, track, and maintain all documents related to projects, products, or operations. 
• Able to effectively manage multiple projects and/or priorities at the same time 

Computer Skills 

To perform this job successfully, an individual should be proficient with Microsoft Office -- MS Word, Excel, PowerPoint and experience with Quality Management System administration.   

Competencies

To perform the job successfully, an individual should demonstrate the following competencies: 

• Integrity: Behaves in an honest, fair, and ethical manner. Speaks openly and truthfully with team members and accepts responsibility for actions. Understands the importance of maintaining confidentiality and fosters an environment where integrity, honesty and accountability flourish. Promotes transparent and accountable actions and acts decisively against dishonest conduct. Demonstrates the ability to gain confidence of their employees and customers by respecting the confidentiality and privacy of their concerns and needs and encourages collaboration, trust, foresight and listening between team members. Considerate of others' points of view and treats others with courtesy and professionalism. 
• Accountability: Takes personal responsibility for the quality and timeliness of work and achieves results with little to minimal supervision. Consistently meets all deadlines and follows through on completing tasks while holding self and other accountable for actions and/or appointed responsibilities and manages one's own performance to proactively ensure team accountability. 
• People Centric/Teamwork: Capable of being approached and easy to work with. Contributes to the success of the team, communicates clearly individually and in group settings while treating others with respect. Listens to others and works well within diverse groups. Consistently places team needs over individual needs and seeks input from people with different experiences and perspectives and recognizes the differences of opportunities to learn and gain by working together. Values and encourages unique skills and talents. 
• Problem Resolution: Demonstrates the ability to effectively solve problems and set priorities while delivering results in a timely manner and effectively obtains results through planning and delegation. Analyzes problems skillfully and uses data to reach solutions while demonstrating the ability to appropriately take calculated risks or escalates decisions to consult with others when appropriate. 
• Communication: Creates an environment of open communication amongst team members while providing regular, consistent, and meaningful information. Actively listens carefully to others and ensures messages are understood. Demonstrates the ability to communicate information clearly, concisely, and thoroughly in a timely manner. Has the ability to tailor communication styles to the subject matter and to the needs of the recipient. Is credible and confident through communication and presentations and persuasively presents thoughts and ideas to the audience. 
• Job Knowledge: Demonstrates relevant job knowledge and essential skills, such as work practices, policies, procedures, quality assurance, and technical abilities. Demonstrates self-improvement efforts to enhance skills and knowledge with changes impacting the job while adhering to workplace rules as well as to traditional or socially expected methods of doing business following processes and procedures. 
• Continuous Improvement: Consistently finds ways to improve methods, processes and/or procedures to improve quality of work and to maximize efficiency. Quickly identifies process inefficiencies and takes independent action to make improvements. Willing supports new ideas while energizing others within the workforce to embrace changes that enhance efficiency. Understands and applies formal methods to analyze and eliminate non- value-added work and support process environments. Willingly seeks opportunities and shares different approaches to address problems while generating practical ideas and workable solutions to solve problems or address issues. Identifies and accepts failures as learning opportunities. 
• Initiative: Ability to assess and initiate things independently with limited supervision required. Has the ability to manage resources to achieve results, while possessing the ability to manage multiple activities to accomplish goals. Actively seeks and does more than required or requested in the job and plans ahead for upcoming problems or opportunities and takes appropriate action when required. 
• Planning & Organizing: Manages resources to ensure work is completed timely and accurately. Proactively anticipates potential problems and develops contingency plans to overcome obstacles. Anticipates deviations and plan and actively reorganizes work as necessary. Demonstrates the ability to manage time expertly to complete work ahead of schedule while utilizing available resources to complete work efficiently. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include: close and color vision. While performing the duties of this Job, the employee is frequently required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to reach with hands and arms. 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is typical of most manufacturing environments. The noise level in the work environment is usually moderate to high level with ear protection required. 

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by those assigned to a particular position. This document in no way states or implies that this is as an exhaustive list of all responsibilities, duties, and skills required and personnel may be required to perform duties outside their normal responsibilities from time to time, as needed. The Company reserves the right to change, modify, amend, add to or delete from, any section of this document as it deems, in its judgment, to be proper.