Customer Support Assistant

About Us:
At Bela Brand Bat, we believe in the power of immersive experiences. As a leading creative agency, we specialize in curating unforgettable brand moments that leave a lasting impression. Our team blends innovation, strategy, and flawless execution to produce events that reflect the heart of each brand we represent. From corporate activations to large-scale consumer events, we bring visions to life.

Job Description:
We are currently seeking a detail-oriented and service-driven Customer Support Assistant to join our Houston-based team. The ideal candidate will be responsible for providing high-quality assistance to our clients, resolving inquiries efficiently, and maintaining a positive customer experience at every touchpoint.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and internal systems in a timely and courteous manner

• Provide accurate information regarding products, services, and company policies

• Assist in troubleshooting issues and escalating complex concerns to relevant departments

• Maintain detailed records of customer interactions and feedback

• Support the Customer Support Manager in executing daily operational tasks

• Collaborate with internal teams to ensure seamless service delivery

• Follow up with customers to ensure satisfaction and resolution

Qualifications:

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred

• Minimum of 1 year of experience in customer support or administrative roles

• Excellent communication and interpersonal skills

• Strong problem-solving abilities and attention to detail

• Proficient in Microsoft Office Suite and CRM software

• Ability to manage multiple tasks and prioritize effectively

• Professional demeanor and commitment to providing exceptional service

Benefits:

• Competitive salary range: $50,000 – $55,000 per year

• Opportunities for career advancement and skill development

• Comprehensive health, dental, and vision insurance

• Paid time off and company holidays

• Supportive and inclusive work environment

• Training and onboarding programs for continuous learning