Customer Account Representative

About Us

At Swift 7 Consultants, we provide tailored business solutions to help companies streamline their operations and maximize performance. Based in Raleigh, NC, we specialize in strategic consulting services with a focus on efficiency, innovation, and measurable results. Our commitment to excellence and client satisfaction drives everything we do.

Job Description

We are seeking a motivated and detail-oriented Customer Account Representative to join our team in Raleigh, NC. In this role, you will be the primary point of contact for assigned client accounts, ensuring their needs are met and providing solutions to enhance satisfaction and retention. The ideal candidate will have strong communication skills, a problem-solving mindset, and a desire to build long-term customer relationships.

Responsibilities

• Manage and maintain client accounts, ensuring timely communication and resolution of inquiries

• Process orders, update account information, and track service delivery

• Identify customer needs and provide suitable solutions

• Handle complaints and follow up to ensure resolution

• Maintain accurate records of customer interactions and transactions

• Collaborate with internal departments to ensure client satisfaction

• Assist in identifying opportunities to improve account performance

Qualifications

• High school diploma or equivalent required; associate or bachelor's degree preferred

• 1-3 years of experience in customer service or account management

• Excellent communication and interpersonal skills

• Strong organizational and multitasking abilities

• Proficiency in Microsoft Office Suite and CRM tools

• Ability to work independently and within a team environment

Benefits

• Competitive salary ($52,000 - $62,000 per year)

• Opportunities for professional growth and career advancement

• Supportive and collaborative team environment

• On-the-job training and skill development

• Full-time position, Monday to Friday