Client Service Associate

About Us:
At Reboot Staff, we specialize in empowering organizations through strategic workforce solutions and innovative staffing services. Our mission is to help businesses thrive by connecting them with top-tier talent while fostering professional growth and excellence in every client partnership. We pride ourselves on a culture of integrity, creativity, and long-term success.

Job Description

Reboot Staff is currently seeking a dedicated and detail-oriented Client Service Associate to join our growing team in Montgomery, AL. This role serves as a key point of contact for our clients, ensuring an outstanding experience and effective coordination between departments. The ideal candidate will be client-focused, highly organized, and capable of managing multiple responsibilities with professionalism and care.

Responsibilities

• Act as the primary liaison between clients and internal departments

• Manage client inquiries, providing timely and effective solutions

• Maintain accurate client records and service documentation

• Support onboarding processes and follow-up on service deliverables

• Prepare reports and summaries for client accounts and internal meetings

• Identify client needs and collaborate with team members to develop strategies

• Ensure service delivery standards meet or exceed client expectations

• Handle sensitive information with discretion and confidentiality

Qualifications

• Bachelor’s degree in Business, Communications, or related field preferred

• 1–3 years of experience in client services, administrative support, or account management

• Excellent verbal and written communication skills

• Strong organizational and time management abilities

• Proficiency in Microsoft Office Suite and CRM systems

• Problem-solving mindset and attention to detail

• Ability to manage multiple priorities in a fast-paced environment

Benefits

• Competitive salary: $60,000 – $70,000 annually

• Health, dental, and vision insurance

• Paid time off and holidays

• Professional development and training opportunities

• Clear pathways for career advancement

• Supportive and collaborative work environment