Customer Success Associate (Sales)

Who we are:

Alignable is the largest online network of small business owners, with over 9 million members across North America who discover that every relationship holds possibility. Our mission is to empower small businesses by helping them build trusted relationships and grow through referrals, connections, and community.

We don't just connect business owners—we help them unlock the hidden potential in their networks by showing them who knows the people they want to meet. When a bakery owner realizes their accountant knows three potential catering clients, or when a consultant discovers their neighbor can connect them to their dream customer—that's Alignable working.

Here's how it works:

Imagine you're a small business owner trying to find new customers. You know people, and they know people, but you can't see those second and third-degree connections that could change everything. Our platform reveals those hidden pathways—showing you exactly who in your network knows the people you want to meet. It's like having a map of all the business relationships around you that were previously invisible.

What makes us different:

Unlike other networking platforms that feel forced or transactional, Alignable focuses on authentic relationship-building. We've created a space where small business owners naturally help each other grow through genuine connections, referrals, and shared expertise. It's networking that actually works because it's built on trust and mutual success.

Our impressive growth (the numbers speak for themselves):

9+ million small business owners across North America trust our platform

30,000+ local communities where meaningful business relationships flourish

20,000+ new members join us every week to unlock their network potential

Series C and profitable—we're scaling rapidly while building sustainably

What you will be doing:

As a Customer Success Associate (Sales) you’ll work at the intersection of customer onboarding and retention, playing a vital role in ensuring our paying members find immediate value from Alignable’s platform and advertising products. 

Reporting to the Head of Ad Product Sales, you’ll lead the onboarding experience for new customers, helping them complete critical setup milestones such as building out their profiles, creating standout ads, and engaging with their sponsorships. You’ll also serve as a key point of contact for members at risk of churning—reaching out via phone or video chat to identify concerns, reinforce value, and ultimately save revenue. 

In partnership with the sponsorship team, you’ll help recover failed payments and resolve customer-facing issues quickly and empathetically. You’ll also support ad strategy efforts, verify member profiles, and contribute to event programming to drive deeper engagement. Throughout all of this, you’ll track member insights and share them across the organization to improve our platform, communications, and services for small business owners.

• Consistently achieve a monthly sponsor save goal of $5K+ in monthly recurring revenue (MRR) by identifying at-risk customers early and driving meaningful retention conversations
• Successfully onboard 90%+ of new paying members within 7 days by guiding them through critical setup milestones and demonstrating the value of Alignable’s ad products
• Expand active clients by $2,500 MRR per month
• Host engaging weekly Office Hours sessions, maintaining an average satisfaction rating of 4.5+ while driving product adoption and customer confidence
• Partner closely with Customer Success, Product, and Ad Sales teams to surface member feedback, share insights, and drive platform improvements
• Build trust through clear, empathetic communication—simplifying complex ideas to help small business owners succeed
• Take full ownership of customer challenges, acting as a cross-functional problem-solver to resolve issues and deepen engagement
• Approach each day with a proactive, solutions-focused mindset—spotting and addressing potential churn risks before they escalate

• 2+ years of experience in customer success, sales support, or account management
• Strong phone presence, empathy, and communication skills with a “customer first” mindset
• Proven ability to guide customers through onboarding and resolve retention risks effectively
• Familiarity with tools like Zendesk, Airtable, Stripe, and HubSpot is a plus
• A growth mindset and comfort operating in a fast-paced, high-impact environment
• Passion for small businesses and a genuine desire to help people grow and succeed

• Mission-Driven Impact: Lead critical initiatives at a profitable Series C company that's already helping 9+ million small business owners thrive, with 20,000+ new members joining weekly—your work directly impacts millions of entrepreneurs while growing your career alongside our rapid expansion
• Exceptional Remote-First Culture: Join highly collaborative cross-functional teams where everyone engages directly with our small business community, guided by experienced leadership from Invisalign, Constant Contact, and Vistaprint—work from anywhere (as long as you maintain east coast U.S. working hours) and meaningful mentorship opportunities
• Competitive Total Compensation: Enjoy competitive salary plus meaningful equity through stock options (you have ownership stake in our success), comprehensive health/dental/vision insurance with 90% coverage, unlimited PTO with mandatory 2-week breaks, flexible working hours, paid parental leave, $500+ new hire home office setup, 100% professional development reimbursement, and 401(k) program
• Inclusive Growth Environment: Be part of a team that celebrates diversity like the small business community we serve, with core values emphasizing psychological safety, continuous learning, and bringing your authentic self to work while making a real difference in the world

• 🎉 Enjoy the Journey: We're passionate about our mission but don't take ourselves too seriously. We celebrate customers, teammates, and key moments.
• 🤝 Be Stronger Together: We combine strengths, build trusted relationships, and treat everyone as partners. No egos welcome.
• 🌈 Be Different Together: We create space for everyone to show up as their truest selves and seek diverse perspectives.
• 👑 Act Like an Owner: We proactively act on behalf of the entire company and customers, not just ourselves. No passing the buck.
• 🎯 Change the Game: We start with first principles, assume nothing is impossible, and go after 10x outcomes relentlessly.
• 📈 Adapt & Evolve: We accept we won't be right every time and create an environment where people feel safe to admit failure and lean into learning.
• 🧠 Exercise Excellent Judgment: We turn knowledge into understanding based on equal parts data and intuition.
• ⚡ Profound Bias for Action: Speed matters. We value calculated risk-taking while avoiding one-way doors.
• ❤️ Be Customer Obsessed: We work vigorously to earn and keep customer trust in everything we decide to work on and how we do it.

Alignable is an equal opportunity employer and encourages all applicants from every background and life experience without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.