Program Coordinator

• Are you an experienced Program Coordinator Professional who wants to improve the lives of more than 300,000 Alameda County residents?  

• Are you proactive, self-motivated, and someone who thrives in a fast-paced environment?  

• Do you want to apply your organizational ability, community-minded skillset, and impeccable attention to detail to helping one of the Bay Area’s top non-profits — and a nationally recognized leader in hunger relief — achieve its mission?  

If so, Alameda County Community Food Bank could be looking for you as our next Program Coordinator for the Programs Department! 

The Program Coordinator is responsible for developing, coordinating, and supporting effective high-functioning partnerships. The Program Coordinator will provide excellent customer care to a portfolio of Partner Agencies. Alameda County Community Food Bank has achieved notable success in recent years — and is currently responding to an incredible increase in need in our community due to the pandemic and recession. Even with a passionate network of 370+ agency partners serving more clients — and distributing more food – than ever before, we’ve expanded our services even further to meet the growing need.  

Our organization’s success is built on bold decision-making, a culture of equity and inclusivity, and an environment that embraces innovative thinking to create a healthier, more prosperous, and just community for all. With our latest strategic plan, we are setting a new trajectory for the long-term work required to dismantle the systems that perpetuate poverty, including racism. Our staff regularly engage in conversations about race, class, power and privilege as part of our organizational commitment to equity, diversity and inclusion. Please learn more about our efforts at www.accfb.org. 

Essential Duties and Responsibilities  

Manage a Caseload of Food Distribution Partners

• Ensure partner and food program compliance with federal, state and local regulations and ACCFB contracts.
• Perform frequent site visits to ensure food safety standards are met and provide tools to help partner agencies improve food safety practices.  
• Process and track agency services paperwork including membership agreements and monthly reports.
• Monitor and assist agency partners in staying compliant with ACCFB and Feeding America agreements and guidelines including site visits, monthly reports, and food safety certification.
• Work with Quality Assurance team to resolve issues regarding partnership requirements.  
• Update and maintain partner agencies profiles in Ceres, and other ACCFB databases.
• Conduct monthly partner health analysis for all agencies in assigned portfolio.   

Cultivate and Maintain Strong Internal and External Relationships

• Manage compliance of partners and food programs through communication, training, monitoring, regular review, and compilation of data; develop recommendations to improve safety and efficiency of distributions.
• Develop strong, positive relationships with partners including excellent customer service and care.
• Ensure clear and effective communication with partners agency/food programs in person, by phone, and in writing.
• Represent Food Bank to other Feeding America food banks, other nonprofits, and donors.
• Collaborate actively with other Food Bank departments including developing new processes, increase efficiency, and participate in projects to ensure network health is optimal. 
• Serve as lead role for assigned partnerships, processes, or programs, include meeting facilitation, effective communication to internal and external partners, and developing new processes and protocols.  

Build Capacity of Partners 

• Provide support to help partners agencies increase their capacity to serve the community, including conducting a yearly needs assessment. Co-collaborate with Community Partnership Managers to strength agencies capacity and stability.  

• Track and monitor capacity grant investment to ensure positive outcome.  

• Support the development of pilot initiatives to meet community needs by implementing new processes and training SOPs. 

• Identify partner opportunities for growth, optimization, and service improvement. 

• Co-lead technical assistance and training on food safety, food storage, civil rights provisions, succession planning, and record-keeping procedures.  

• Provide information, referrals, and resources to strengthen partners’ ability to respond to client food needs. 

• Plan and coordinate partner meetings, trainings, and events. 

• On-site presence: minimum 2 full days per week.  

• All other duties as assigned. 

Knowledge, Skills and Abilities 

• Minimum of 2 years relevant and successful work experience in customer service, case/client management, administrative services, or compliance/standards enforcement. 

• Excellent written and verbal communication skills; able to communicate expectations, establish priorities, work collaboratively, ensure accountability and meet deadlines. 

• Strong customer service orientation – both organizational and interpersonal. 

• Excellent interpersonal diplomacy skills; comfort in navigating difficult conversations with external partners; ensuring compliance with Food Bank regulations while developing and maintaining collaborative professional relationships. 

• Strong computer skills, including proficiency in MS Office Suite (Word, Excel, Outlook, PowerPoint). 

• Comfort and experience regularly working with relational database management systems (MS Access, Microsoft NAV, CERES, SalesForce) including demonstrated ability to maintain/update accurate records, perform queries, compile data and generate reports. 

• Highly organized with exceptional attention to detail; able to handle multiple assignments in a fast-paced environment. 

• Experience working with small community-based and faith-based organizations. 

• Experience working with people from diverse ethnic, economic and religious backgrounds. 

• Valid California Driver’s License, access to reliable transportation, and insurable driving record. 

Personal Attributes and Values 

• Passion, enthusiasm, focus, and creativity around Alameda County Community Food Bank’s vision, mission and values of community, leadership, transparency, innovation and diversity. 

• Impeccable integrity and honesty; able to handle confidential information with discretion. 

• Strong work ethic with an orientation toward innovation and process improvement. 

• A sense of humor deftly combined with a roll-up-your-sleeves, can-do attitude.