Actuarial Success Manager (ASM)

Akur8 • No location specified • Full-time

$60,000

per year

Insurance Client Management Predictive Modeling Data Science Actuarial

Job Description

Akur8 is a young, dynamic, fast growing Insurtech scale-up that is transforming insurance pricing and reserving with transparent machine learning.

Our SaaS platform leverages the power of transparent machine learning and predictive analytics to inject game-changing speed, performance and reliability into insurers’ pricing and reserving processes.

Powered by skilled R&D, Product & Actuarial teams we’ve developed unique AI algorithms that automate the insurance pricing and reserving in an unprecedented manner.

This results in a pricing solution that enables insurance companies to model risks 10 times faster with greater predictive power than traditional methods, whilst including next-generation reserving features, offering an end-to-end platform that anticipates and accounts for future claims.

Akur8 has already been selected:

In CB Insights Top 50 World Insurtech Companies 2024
In Insurtech Global’s Top 100 AIFinTech list 2024
In Fintech Global’s Top 100 AIFinTech list 2024
In CNBC’s World Top 150 Insurtech Companies 2024

With 42 nationalities on our team and offices in 8 major global cities, Akur8’s solution is international by design, serving 320+ clients across 4 continents, and focusing on mature markets to drive faster growth.

To learn more about Akur8, and what we do, click here.

Akur8 is, in all senses of the term, an equal opportunities employer. Akur8 puts diversity, equality and inclusion at the heart of its values. We examine all applications based on equal skills and applying the principles of non-discrimination.

At Akur8, we’re transforming non-life insurance pricing and reserving through a proprietary AI-driven platform that empowers actuaries and data scientists to build transparent, auditable, and efficient models.

As part of our ongoing growth, we're creating a dedicated Actuarial Success Manager (ASM) team to enhance our client’s experience globally.

As an Actuarial Success Manager, you’ll play a key role in helping clients apply Akur8’s platform to real-world pricing and reserving challenges.

You’ll bring actuarial expertise into customer interactions and work closely with our internal Actuarial Data Science, Engineering, and Product teams.

You will directly impact non-life insurance pricing and reserving by driving the following activities:

Assist our clients with actuarial queries & use of our Pricing & Reserving solutions;
Collaborate with our specialist Actuarial & Engineering teams to ensure timely, accurate query resolution;
Build strong client relationships and share feedback with Product and Engineering teams to enhance user experience and platform adoption;
Monitor client platform usage and engagement to identify risks and growth opportunities proactively;
Assist in onboarding new clients through training sessions and initial project support;
Support client check-ins and adoption workshops to deepen user engagement with the platform;
Build internal knowledge bases tailored to specific lines of business and markets;
Provide actionable feedback to the Product team to guide feature development and product improvements;
Help streamline internal processes and enhance collaboration across ASM, ADS, and Engineering teams;
Direct clients to self-service resources (documentation, knowledge base, FAQs) to foster independent use;
Promote actuarial and data science best practices across customer projects;
Partner with commercial teams to functionally support upsell, cross-sell, and renewal opportunities based on client health and engagement.

You’ll be attached to our Montreal office, and occasional travel for business events will be required (a maximum of approximately one week per month).

The successful candidate must meet each of the following criteria in order to be considered for this position (elements in bold are things, without which, we will be unable to consider your application):

Recent graduate or 1–3 years’ experience in an Actuarial, Data Science, or analytics role (internships included).

Understanding of actuarial modelling and/or predictive modeling techniques (GLM,s GBMs, etc.).
Familiarity with platforms like Jira, Intercom, or CRM tools (a plus but not required).

Excellent interpersonal and communication skills.
Problem-solving mindset with a proactive attitude toward customer needs.
Organized, structured, and capable of balancing reactive & proactive client engagement.

Fluent English language skills;
Additional languages skills an advantage

As a newcomer, you'll be joining a diverse, highly skilled and motivated team, with a strong Tech DNA, colleagues that are eager to share their knowledge and passion.

But it’s not all work, you’ll also be part of a dynamic team that enjoys spending time together and having fun.

In addition to this, we will provide you with: