Operations Manager

Description

Abby’s Catering has been providing one-of-a-kind culinary and hospitality experience since opening in 1980. Our customers are high profile passengers visiting or residing in Houston. Celebrities, government officials, head of states, secretaries, industry leaders, all traveling out of Houston aboard private, corporate, and commercial aircrafts are part of Abby’s valued circle of customers. Abby’s also provides exclusive gourmet delights for corporate offices, private and corporate events as well as food service management contracts.

Position:

The Operations Manager oversees the performance of the assigned division. He / She analyzes and improves organizational processes, and works to improve quality, productivity, and efficiency. Quality management, Safety and training programs, productivity enhancements, on time performance, automation, meeting structure and motivational team building are only a few of the Operations Manager’s remits. Quality (food & Service) and financial performance are the keys that set Abby’s apart from the competition. 

Reports to: Chief Operating Officer

To him/her report: Commercial Account Manager, Warehouse Manger, Equipment & Sanitation Manager, and Commercial Aviation Transportation Manager

Essential functions:

• Leadership, Management and Accountability
• Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity
• Lead, motivate, and support a large team within a time-sensitive and demanding environment, including setup and implementation of career development plans for all direct reports and problem resolution
• Manage timely data collection to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
• Partner with cross-functional support teams in improving the proprietary tools and systems
• Excellent presentation and communication skills
• A deep understanding of data and data analytics
• General building upkeep and maintenance 
• Develop and maintain a program to maintain Vehicle preventative maintenance
• Fluent in English, bilingual Spanish speaking is a big plus
• Highly flexible and analytical, pro-active player
• Problem solver mentality, barrier remover
• Good knowledge of food safety and OSHA standards
• Meticulous time manager with the ultimate attention to detail
• Job description includes partially working in cold room environment and physical work as needed

Company Core Values:

You must be willing to embrace our Company Core Values in the way you dedicate yourself to work:

CATCH

• Customer Service
• Accountability
• Teamwork
• Competitiveness
• Honesty

Our Mission:

"To continue to be the leading in-flight and corporate catering company serving the Houston & Dallas Metro market by using locally sourced and sustainable raw ingredients, providing the most memorable and personalized attention to detail all while maintaining a fiscally sound budget and complying with the highest food safety standards."

Requirements

Requirements, but not limited to: This position requires flexible work schedules within a 24/7 work environment. The airline catering industry is a seasonal business and certain peak times of the year are black out periods for PTO (paid time off), e.g. year end, summer. This position requires experience in Leadership, Management, demanding Accountability and a high degree of Training and Teaching abilities, to lead the entire team to success ( highest product quality, highest productivity output, complying with all food safety rules and regulations).

Qualifications

Industry knowledge is a big plus

Proven experience in a similar type / size role

Ability to read and interpret budgets, KPIs and other financial data 

Computer savvy (MS Office applications, in particular EXCEL)

Great integrator and communicator skills

Ability to promote a company culture that encourage moral and performance

Assist HR with recruiting (e.g. Job Descriptions, interviews, trainings etc.)

HRIS “Paylocity” user is an advantage

Eligibility for US Airport Badges (pass 10 years Federal background check)