Operations Manager

Description

Company Overview: Southwind, owners of 1-800-GOT-JUNK?, is looking to add an Operations Manager at our Albany office! Are you looking for a dynamic, driven culture with abundant growth opportunities? We are the world's largest junk removal company with a focus on consistent growth and development. Committed to excellence in customer service and employee satisfaction, we're expanding across 50+ US locations.

Position: Operations Manager

Location: Albany, NY

Pay Range: $18 hourly plus commission

Objective: As the Operations Manager, you will oversee daily operations, ensure excellent service delivery, and manage our team of drivers and crew members. Your leadership will be critical in maintaining our high standards and achieving business goals. Are you an ambitious, outgoing and active individual? Join our fast-paced and fun operation that helps people in our community get rid of unwanted items, responsibly and help us redefine home services!

Key Responsibilities:

• Manage daily operations, ensuring efficient and safe junk removal services.
• Lead, train, and motivate a team of drivers and crew members on client sites.
• Monitor and improve operational performance and customer satisfaction metrics.
• Manage inventory and equipment, ensuring maintenance and compliance.
• Foster a positive and inclusive team culture.
• Facilitation of quality field service
• Truck maintenance
• Damages and Complaints/Customer outreach

Qualifications:

• Proven experience in Operations Management, or related field preferred.
• Strong leadership and team-building skills.
• Excellent communication and problem-solving abilities.
• Proficient in Microsoft Office and operational software.
• Ability to work in a fast-paced environment, manage multiple priorities, and work in our trucks as needed.
• Valid driver’s license and a clean driving record.
• Must be at least 21 years of age. 
• Available to work mornings, nights and weekends. 

Why Choose Southwind: At Southwind, we empower our team to lead with creativity and impact. Joining Southwind means being part of a company that values integrity, collaboration, and continuous improvement.

• Competitive compensation and performance-based bonuses
• Recognized for "Best Places to Work" and "Fast 50 Company".
• Comprehensive benefits package, including health insurance and retirement plans.
• Opportunities for professional growth and development.

This job description outlines the key responsibilities, qualifications, and skills required for the Operations Manager position at Southwind, the owners of 1-800-GOT-JUNK?. The specific responsibilities and qualifications may vary based on the company's needs and industry requirements.

Southwind and its group of companies are proud to be an Equal Opportunity, Affirmative Action, Veteran-friendly employer.