ITSM Engineering (Atlassian Ecosystem)

We’re looking for a passionate ITSM Engineer to join our growing digital banking team!

You’ll play a key role in building, improving, and supporting IT Service Management (ITSM) solutions using the Atlassian Ecosystem (Jira Service Management, JIRA, Confluence, etc.).

This is your chance to make a real impact by streamlining IT processes, enhancing collaboration, and ensuring smooth, efficient operations for our digital banking services.

Responsibilities:

• Build and Configure ITSM Solutions: Use Atlassian tools to design ITSM workflows, service catalogs, and knowledge bases that fit our digital banking needs.
• Improve and Innovate: Identify opportunities to improve existing processes and implement solutions that enhance incident, problem, change, and service request management.
• Be the Atlassian Expert: Serve as the main point of contact for Jira Service Management, Jira, Confluence, Jira Product Discovery, ensuring it’s always running smoothly and meeting our needs.
• Collaborate with Teams: Work closely with engineers, security experts, and operations teams to integrate ITSM practices into our digital banking platform.
• Stay Ahead: Keep up with new features in the Atlassian Ecosystem and ITSM best practices to help us continuously improve.

• Experience with Atlassian Tools: Hands-on experience with Jira Service Management and Confluence.
• ITIL Knowledge: Familiar with ITIL practices and frameworks.
• Problem Solver: Strong analytical and problem-solving skills.
• Great Communicator: Able to explain complex ideas in a clear and simple way, working well with both technical and non-technical team members.
• Banking Bonus: Experience in digital banking or financial services is a plus, but not required.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work in a fast-paced, innovative fintech company.
• A collaborative and inclusive work environment.
• Growth opportunities within the company.
• Exposure to cutting-edge technologies and processes.

This role is an excellent opportunity for someone with expertise in the Atlassian ecosystem and ITSM to contribute to our team’s success and make a meaningful impact. We look forward to reviewing your application.

• Meal and parking allowance are covered by the company
• Full benefits and salary rank during probation
• Insurances as Vietnamese labor law and premium health care for you and your family without seniority compulsory
• Performance bonus up to 2 months
• 13th month salary pro-rata
• 15-day annual leave+ 3-day sick leave + 1 birthday leave + 1 Christmas leave
• SMART goals and clear career opportunities (technical seminar, conference, and career talk) – we focus on your development
• Values-driven, international working environment, and agile culture
• Overseas travel opportunities for training and working related
• Internal Hackathons and company’s events (team building, coffee run, blue card…)
• Work-life balance 40-hr per week from Mon to Fri