Guest Service Representative - Nights - Normal IL

Join Our Night Team as a Guest Service Representative at Tricoci University in Normal, IL!

About Tricoci University:
Tricoci University of Beauty Culture is dedicated to fostering a premier educational experience for aspiring beauty professionals. Our mission is to empower students with the knowledge and skills necessary to excel in the beauty industry, while providing exceptional service to our clients.

Position Overview:
As a Night Guest Service Representative at our Normal campus, you will be an integral part of our evening operations. Your responsibilities will involve providing outstanding customer service to students and guests, creating a warm and welcoming environment during nighttime hours.

Key Responsibilities:

• Greet guests and students with a friendly and professional approach upon their arrival or contact.
• Manage phone calls and email inquiries, offering clear and informative responses regarding our programs and services.
• Schedule and confirm appointments for beauty services and educational tours.
• Maintain accurate records of interactions and services provided to guests.
• Address any questions, concerns, or feedback from clients effectively and courteously.
• Collaborate with team members to ensure smooth operations and consistent guest satisfaction.
• Assist with various administrative duties as necessary for evening operations.

Why Work With Us?

• Be part of a well-respected institution dedicated to developing future beauty professionals.
• Work in a supportive, engaging environment focused on teamwork and excellence.
• Opportunities for continuous professional development and personal growth.
• Flexible evening work hours that support your work-life balance.
• Enjoy exclusive employee discounts on beauty services and products.

Qualifications:

• High school diploma or equivalent; additional education in hospitality or customer service is an advantage.
• Prior experience in customer service or guest relations is preferred.
• Outstanding communication skills to effectively interact with diverse clientele.
• Strong organizational capabilities and the ability to handle multiple priorities.
• Proficiency in Microsoft Office applications; familiarity with CRM systems is a plus.
• A positive attitude and commitment to delivering excellent customer service.
• Availability for evening shift Monday through Friday 5:00-10:00pm CST

• Generous Paid Time Off
• 401K Plan
• Access to Continuing Education Units (CEU) Classes
• Complimentary Services at our Student Clinic
• Product Discounts
• Opportunities for Career Advancement
• A Rewarding and Dynamic Work Environment

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $14.00 and $15.00/hr. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.  

Job Description may be written with the assistance AI