Membership Executive (12-Month Fixed-Term Contract)

Driving Innovation and Trust: Ten’s Journey to Redefine Service Excellence 

Ten is on a mission to become the most trusted service business in the world. 🌎Technology-driven Product is at the centre of our strategy to create a hugely successful service and business.  Millions of members already have access to Ten's services across lifestyle, travel, dining and entertainment on behalf of over fifty clients including HSBC, Swisscard and Royal Bank of Canada. Ten's partnerships are based on multi-year contracts generating revenue through platform-as-a-service and technology fees. 

We have the advantages of already being at scale globally with a critical mass of high net worth members via stable, multi-year revenue-generating contracts.  We already have a market leading consumer proposition and credibility (and many integrations) with the leading suppliers/partners across our ‘big 4’ service categories of restaurants/travel/entertainment and luxury retail.   

We are profitable and the first B Corp listed on the London Stock Exchange (AIM market). 

Our plans are to continue to invest into technology (including AI) to become the main way that our members organise their leisure lives.  The next few years will see Ten speed up our progress via our Growth Engine strategy, making the next huge steps to achieve our ambitions together. 

For more information, please watch Ten's Growth Engine Video https://tenlifestylegroup.com/investors/#growth-en... 

Overview

Are you passionate about luxury lifestyle services and eager to kick-start a career in high-end member engagement and sales?

🌟 Join Our Team as a Membership Executive – 12-Month Fixed-Term Contract with the Potential to Become Permanent 🌟

We want to drive and develop partnerships to deliver unique and exclusive events and experiences for our corporate clients and concierge members globally.  We want this part of our service to be commercially driving revenue across the business.  

Ten’s Global Marketing team is looking for a motivated and enthusiastic Membership Executive  to support our private membership sales and member onboarding efforts. This role is ideal for someone passionate about luxury lifestyle services and keen to develop their career in B2C sales and member engagement. The role reports to the Membership Sales Director, and will contribute to key sales initiatives, engage HNW and UHNW individuals, and help shape the first impression of Ten. 

The Membership Executive will collaborate with Ten’s most senior Lifestyle Managers, Team Managers and Service Delivery Directors, and gain a list of highly useful and transferable skills within B2C sales and customer service. 

This role is an exciting opportunity for someone looking to grow their career in luxury service within a global organisation. 

We’re looking for a confident, enthusiastic individual who’s eager to get stuck in, learn fast, and build a career in luxury service. You might be at the early stages of your professional journey, and you’re passionate about people, love making a great first impression, and thrive in dynamic, client-facing environments. You’ll develop a passion about speak about and share Ten’s service proposition with the world. 

This role is ideal for someone who enjoys talking to new people, is curious about the world of high-net-worth individuals, and wants to grow their understanding of luxury services.

We’d love to hear from you if you: 

• Have excellent communication skills and enjoy building rapport with others—both in person and in writing 

• Are confident, proactive, and not afraid to jump into new tasks and opportunities 

• Are naturally curious and open to learning, feedback, and coaching 

• Can stay organised and reliable while juggling multiple priorities 

• Enjoy being part of a supportive team, but and can also taketakes ownership of individual tasks 

• Are comfortable using Microsoft Office and are keen to pick up new tools like Canva and CRM platforms (e.g., HubSpot or SalesforceZoho) 

• Are adaptable and willing to roll with changes in a fast-paced, growing business 

Key Responsibilities

The information below is representative of the work performed in this position; however, it is not all-inclusive.

Duties and responsibilities are subject to change based on business needs.  

• Lead Generation and Sales: Support lead generation through research, outreach, and campaign support; assist with client onboarding 
• Customer Engagement and Retention: Assist in nurturing early relationships, set up meetings, help prepare member communications and support with proposals  
• Product and Proposition Knowledge: Develop a comprehensive understanding of our service, proposition and effectively communicating its features, benefits, and value to prospective members. 
• Sales Process Management: Learn and support sales process stages; maintain CRM accuracy; and a ensure a positive experience for prospective members  
• Target Achievement: Contribute to team targets; own smaller metrics (e.g., outreach volume, qualified leads generated, interactions (including calls and emails) handled) 
• Market Research: Assist in researching market trends, competitive offerings, and partnership opportunities 
• Collaboration: Support cross-team initiatives, attend relevant meetings, and provide logistical/admin support 

Key Measure of Success 

The information below is representative of the work performed in this position; however, it is not all-inclusive. Duties and responsibilities are subject to change based on business needs.  

• Number of qualified leads generated 
• Contribution to campaigns and event logistics 

As a Membership Executive you will be expected to role model Ten’s Standards and the behaviors associated with our values: Member Focused, Trustworthy, and Pioneering. This means approaching your work every day with a positive, solution-oriented, and supportive attitude, and setting ambitious standards for yourself.  

Knowledge, Skills & Abilities

• 1-2 years Experience in a sales support, client services, membership services, or administrative role
• Genuine interest in the luxury services, events, or hospitality industry, with an eagerness to engage high-net-worth (HNW) and ultra-high-net-worth (UHNW) clients
• Strong communication skills - both verbal and written - with the ability to build rapport quickly and represent the brand with confidence
• Proactive and enthusiastic approach to work, with a willingness to take initiative and get involved in a variety of tasks
• Highly organised and detail-oriented, able to manage multiple priorities and follow through reliably
• Collaborative team player who thrives in a supportive team environment, yet able to take ownership of individual responsibilities
• Comfortable using Microsoft Office (Word, Excel, PowerPoint); willingness to learn tools such as Canva, CRM platforms (e.g., Salesforce, HubSpot, Zoho), and email campaign tools
• Interest in lead generation, sales campaigns, and client onboarding processes
• Adaptable and comfortable working in a fast-paced, evolving business environment
• A customer-centric mindset with a passion for delivering high-quality experiences and building long-term member relationships

Benefits & Rewards

Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

All our employees also enjoy a range of benefits:

• A competitive salary will be offered depending on experience
• Offer flexible work arrangements including Hybrid work possibilities
• Annual Leave of 25 days per annum and an additional 3 extra days of annual leave in the third year
• One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Employer-contributory company pension (with a scheme that allows full decision making about what investments are made, levels of risk, ethical funds etc.)
• Lucrative Ten Loyalty Rewards program
• Remote Working Holidays - Travel and Work for up to 4 weeks per year!
• Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Possibility of growth within a dynamic and international company

Who Are We

Ten is a leading lifestyle and concierge company helping our clients discover, organise, enjoy and get the most from life. We partner with global financial institutions and other premium brands to attract and retain wealth and mass affluent clients. Established in the UK in 1998 and with over 25 years of experience, Ten operates in over 20 cities worldwide, in over 26 languages, with 65% of our workforce globally distributed and is publicly listed on the London Stock Exchange ('TENG'). We were the first concierge business to be awarded the B Corp certification in the UK in 2023.

Ten’s strategy focuses on four key areas: deliver a world-class member experience, invest in technology, expand contracts with new and existing clients as well as develop our foothold in new markets by leveraging our market-leading service proposition.

At Ten, you’ll be part of a global, dynamic, and inclusive team, with diversity at its core and endless opportunities for growth.

Join us and experience a workplace where you can truly thrive. https://tenlifestylegroup.com/ten-tv/ 

Commitment to Diversity 

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs. 

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.” 

Be part of the magic behind world-class experiences. Join Ten Group – apply before 20 June 2025.