Developer Experience Engineer

About Us

At Tavus, we're building the human layer of AI. Our mission is to make human-AI interaction as natural as face-to-face interaction, enabling the human touch where it has been previously unscalable. We achieve this through pioneering research in multi-modal AI models for human perception and understanding, combined with state-of-the-art human avatar rendering and communication models. Our models power everything from text-to-video AI avatars to real-time conversational video experiences across industries like healthcare, recruiting, sales, education, and more. By enabling AI to see, hear, and communicate with human-like authenticity, we're creating the foundation for the next generation of AI employees, assistants, and companions.

We're a Series A company backed by top investors, including Sequoia, Y Combinator, and Scale VC. Join us in driving the future of human-AI interaction. Check it out for yourself 😎

The Role

We've been thinking a lot about how we support our users, and not just in the "fix my bug" sense. To us, support is product. It's about building alongside our users, showing the art of what's possible, and making every touchpoint with Tavus feel like magic.

Candidly, right now, it's mostly reactive. We know it could be so much more, which is why we're building a new kind of team and seeking a Developer Experience Engineer. Think full-stack engineers who:

• Love to talk to customers and help them build cool stuff

• Build community, and have a ton of fun

• Tackle the biggest challenges facing users head-on

• Fix root issues and tinker with the platform to make it smoother and more intuitive (so we don’t have to support reactively as much!)

• Actually build experiences on top of Tavus to inspire what’s possible, and share them with the world

You’ll work closely with engineering, product, and GTM to ensure our customers succeed with Tavus - and to make our platform better with every interaction. Your goal will be to ensure developers/creators have an easy, streamlined experience supported by great docs, guides, and platform.

Requirements

• Bachelor's degree in Computer Science or related technical field

• Professional experience in a technical support, customer success, or solutions engineering role

• Professional experience in a software engineering role

• Strong proficiency in Python and ability to read/understand API logs

• Excellent communication skills - you can talk to both engineers and customers with ease and enjoy serving as the bridge between the two

• Comfortable working independently and owning customer issues from start to resolution

• A bias for action and a love for getting to the root cause to continuously reduce friction and improve the customer journey

Bonus if you have:

• Experience with dev tools, APIs, or AI/ML products

• Familiarity with RESTful APIs, logging/debugging tools, and error tracing

• Experience building or contributing to internal tools or automation for support

• Experience at an early-stage company or startup (maybe you even founded a company!)

• A passion for building documentation and guides to support success at scale

Benefits

When you join Tavus, you’re joining a family. Our work is driven by our team, and our success is shared by all. This position has a flexible work schedule, unlimited PTO, competitive healthcare and gear stipends, as well as, of course, plenty of fun! At the end of the day, we want Tavus to be a place for you to learn, directly drive impact, and be with a team you love.

To learn more about our team culture, and benefits, check out our hiring page!

Tavus is growing fast, and we’d like you to grow with us! Are you excited to get your hands dirty? Drop your resume and we’ll be in touch!