IT Analyst

IT Analyst

Responsibilities: 

Shift4 is expanding globally and seeking an experienced IT Analyst to join our team in Las Vegas! The ideal candidate will be responsible for providing technical support and troubleshooting assistance to our employees. The role requires advanced knowledge of active directory, hardware, software, and other IT-related issues. This individual should have excellent problem-solving skills, communication skills and a strong customer centric / service focus. 

This is an onsite role based at Shift4’s Las Vegas, NV location. 

• Improves employee productivity through the implementation and support of hardware and software tools and systems. 
• Responds to and participates in resolution of production issues (business hours & on-call schedule). 
• Assists in planning IT related tasks and projects and tracks scheduled completion. 
• Troubleshoot and resolve hardware, software, and network issues. 
• Identify and escalate complex technical issues to appropriate teams.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Document and maintain technical knowledge base articles.
• Provide end-user training and support for various applications and systems.
• Create and maintain user accounts, security groups, and group policies in Active Directory.
• Monitor system logs and alerts to proactively identify and resolve issues before they impact users.
• Deploy and support software updates and patches.
• Provide remote support to users using remote access tools.
• Assist with the setup and maintenance of video conferencing equipment and other collaboration tools.
• Participate in the development and implementation of IT policies and procedures.
• Maintain accurate records of all IT assets, including inventory, licensing, and maintenance schedules.
• Stay up-to-date with emerging technologies and trends in the IT industry and make recommendations for improvements to the IT infrastructure and support processes. 
• Analyzes and tests computer and IT systems to improve efficiency and security.
• Collaborate with stakeholders to understand business needs, design and implement IT solutions, and troubleshoot issues.

Qualifications: 

• 2 years of experience as an IT Analyst or similar role providing technical support to end-users.
• Experience in supporting a variety of operating systems, including Windows and macOS, and mobile devices such as smartphones and tablets. 
• Advanced knowledge of software and applications administration. 
• Advanced knowledge of networking concepts, including TCP/IP, DNS, DHCP, VPN, and firewalls.
• Knowledge of Active Directory, access management, and governance management tools.
• Knowledge of hardware and troubleshooting or repair. 
• Familiarity with virtualization technologies such as VMware or Hyper-V.
• Familiarity with remote access tools and VPN technologies.
• Ability to respond to and participate in resolution of production issues (business hours & on-call schedule with advanced notice). 
• Ability to manage and prioritize multiple tasks and issues simultaneously
• Ability to communicate effectively while under pressure.
• Strong written and verbal communication skills and the ability to communicate technical information effectively to non-technical end-users.
• Experience in a customer service focus environment.
• Strong problem-solving skills and ability to think logically.
• Strong drive to complete tasks with self sufficiency. 

Preferred skills (additional experience that is a plus to have):

• Certifications such as CompTIA A+, Network+, or Security+ or equivalent industry certifications are preferred.