IT Support Lead

Shift Markets began in the traditional finance world, as a leader in the FX space. Sensing the seismic shifts taking place in the financial industry, and the disruptive power of cryptocurrencies and blockchain, we made it our mission to make these decentralized trends accessible to every business, from market leaders to small retailers.

We are growing quickly, and an opportunity has developed on our internal operations team for an IT Manager. As our IT Manager, you will be responsible for day-to-day IT support, internal system administration, onboarding/offboarding processes, and desktop troubleshooting for our globally distributed team. The ideal candidate for this role is proactive, tech-savvy, and has strong communication skills with a helpful, people-first attitude.

Responsibilities

• Provide day-to-day IT support across the organization (hardware, software, networks, systems)
• Monitor and maintain internal systems such as the VPN
• Administer and manage internal system tools, including LastPass, Google Workspace, and our endpoint security software
• Coordinate onboarding/offboarding processes, including device setup and account provisioning
• Troubleshoot account access and device issues; respond to support requests from staff
• Maintain IT documentation and assist with asset tracking
• Support SOC2 evidencing and help ensure security protocols are followed
• Participate in IT-related projects and rollout tasks

• Excellent communication skills in English (Russian/Ukrainian is a plus)
• Strong troubleshooting and interpersonal skills
• Proactive, detail-oriented, and comfortable working independently in a remote environment
• Familiarity with cybersecurity best practices and basic IT documentation

Qualifications

• 1–4 years of experience in IT support, desktop support, or system administration
• Hands-on experience with Google Workspace, SaaS tools, VPNs, and remote troubleshooting
• Understanding of Windows/macOS environments and basic networking concepts
• Bachelor’s degree or diploma in IT, Computer Science, or a related field preferred

This position requires working 40 hours per week aligned with European time zones. Compensation is based on experience and location.