Client Relations Manager- USA & CANADA ONLY

Sheesley & Associate is on the lookout for a motivated Client Relations Manager to join our dynamic team. In this key role, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs and expectations are met with the highest level of service. Your ability to communicate effectively and empathize with clients will be essential as you strive to enhance their overall experience with our company. You will work closely with various departments to facilitate communication and address any issues or concerns, while also gathering feedback to improve our services continuously. The ideal candidate will have a passion for client satisfaction and a strategic mindset to help develop initiatives that further strengthen client engagement. If you are a proactive professional who thrives in a fast-paced environment and believes in the power of effective communication, Sheesley & Associate offers an excellent platform for you to make a lasting impact.

Responsibilities

• Develop and maintain strong relationships with existing clients.
• Act as the main point of contact for client communications and inquiries.
• Collaborate with internal teams to address client feedback and improve service delivery.
• Monitor client satisfaction and conduct regular check-ins to assess needs and expectations.
• Help resolve issues and find solutions that meet the needs of both the client and the company.
• Identify opportunities for upselling and cross-selling services to clients.
• Prepare reports on client interactions and feedback for senior management.

• A bachelor's degree in Business Administration, Communications, or a related field is a plus.
• Minimum of 3 years of experience in client relations or customer service roles.
• Strong interpersonal skills and ability to build relationships quickly.
• Excellent verbal and written communication skills.
• Ability to handle difficult situations with professionalism and empathy.
• Proficient in CRM software and Microsoft Office Suite.
• Strong organizational skills and attention to detail.
• Must be authorized to work in the USA or Canada