Family Service Coordinator TAR-2

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

30 Corporate Woods, Brighton, New York, United States of America, 14623

Opening:

Worker Subtype:

Regular

Time Type:

Time as Reported / Per Diem

Scheduled Weekly Hours:

As Scheduled

Department:

500007 Organ Procurement Org

Work Shift:

UR - Rotating (United States of America)

Range:

UR URG 110 H

Compensation Range:

$29.05 - $40.67

Responsibilities:

GENERAL PURPOSE
Actively supports the mission of Finger Lakes Donor Recovery Network (FLDRN). Responds to potential organ donor referrals at area hospitals, assesses potential donor family dynamics and needs and provides specialized support intervention services for bereaved families of potential organ and tissue donors. Counsels families to help them understand brain death and the process of organ and tissue donation thereby facilitating the authorization process and providing on-going support.

ESSENTIAL FUNCTIONS

• Serves as an expert and spokesperson on family support and offering the opportunity of organ and tissue donation to potential donor families, with the goal being authorization for donation.
• Completes all documentation relating to obtaining authorization for donation, as required, accurately and in a timely manner.
• Responds to organ donor referrals by traveling to donor hospitals to assess needs of potential organ donor families.
• Communicates with physicians and other health care team members to obtain information about the patient’s hospital course and family’s understanding of the patient’s condition.
• Displays a caring and courteous attitude at all times. Represents FLDRN in a positive manner.
• Demonstrates regard for the dignity and respect of all patients, donor families and other agencies.
• Works with health care team members to increase authorization rates of organ and tissue donation by offering therapeutic interactions and interventions to the families of potential organ and tissue donors.
• Develops thorough working knowledge of internal structures within hospitals and uses this knowledge to improve the organ and tissue donation process.
• Works with on-call and patient care team to establish appropriate communications relating to end-of-life care and decisions.
• Works with on-call and patient care team to determine when the best time is to approach each individual family and offer the opportunity of organ and tissue donation.

Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

• Bachelor's degree and 1-year relevant professional experience required
• experience in a trauma/critical care setting preferred
• Or equivalent combination of education and experience

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge in grief and bereavement preferred

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.