Legal Operations Manager

Since opening our first self-storage facility in 1972, Public Storage has grown to become the largest owner and operator of self-storage facilities in the world. With thousands of locations across the U.S. and Europe, and more than 170 million net rentable square feet of real estate, we're also one of the largest landlords.

We've been recognized as A Great Place to Work by the Great Place to Work Institute. And, our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.

We're a member of the S&P 500 and FT Global 500. Our common and preferred stocks trade on the New York Stock Exchange.

Position Summary: The Legal Operations Manager is responsible for partnering directly with the Chief Legal Officer to optimize the Legal Department’s processes, technology, and workflows.  This position sits at the intersection of legal, business, and technology and will focus on financial reporting, enhanced productivity, cost management, strategic planning, and process improvement within the Legal Department. 

Key Responsibilities

• Departmental Strategy, Project Management, and Process Optimization:
  • Collaborate with the Chief Legal Officer on developing, implementing, and tracking and reporting on progress against strategic initiatives.
  • Develop and enhance internal workflow processes, knowledge management, and best practices across the legal team.
  • Identify opportunities for automation and continuous improvement.
• Technology & Tools:
  • Manage and optimize legal technologies and platforms (e.g., CounselLink, SharePoint, ServiceNow).
  • Provide training and support for legal department personnel on matter management tools.
  • Recommend and implement new legal technology solutions to increase efficiency.
• Financial and Vendor Management:
  • Oversee Legal Department budgeting, accruals, and spend tracking.
  • Manage onboarding of new law firms, review compliance with billing guidelines, and negotiate rates.
  • Partner with outside counsel and vendors to monitor billing protocols and drive cost-saving initiatives.
  • Oversee setup of vendors and ensure timely payment and tracking of vendor invoices, settlement payments, and other payables.  Resolve invoice payment and reconciliation issues, coordinating with internal and external teams.
  • Facilitate RFPs, vendor selection, and contract management for legal services.
• Reporting & Analytics:
  • Develop and deliver regular reports, dashboards, and metrics to drive informed legal and business decisions.
  • Ensure accurate monthly accruals and reconcile financial reports.
• Litigation & Administrative Support:
  • Supervise and delegate responsibilities to Legal Operations Admin.
  • Oversee arbitration opt-out processes, cash receipt reconciliations, service of process tracking, and membership renewals for in-house counsel.
  • Support Chief Legal Officer in litigation management and administrative tasks.
  • Manage small claims cases, prepare subpoena responses, and support processing of legal correspondence and service of process.
  • Assign matters to outside counsel and other vendors as appropriate.

• Bachelor’s degree in Business Administration, Finance, or a related field
• 5+ years of experience in legal operations, law firm administration, or in-house legal department management.
• Strong financial reporting and budget management skills.
• Expertise in legal spend, matter management, and other technology platforms (e.g., CounselLink Service Now); proficiency in Microsoft Office Suite.
• Understanding of legal processes in a corporate environment; prior public company and/or real estate sector experience a strong plus.
• Superior organizational, analytical, project management, and communication skills.
• High degree of professionalism, discretion, and integrity.
• Demonstrated ability to build cross-functional relationships and influence at all levels.
• Proven ability to manage and train a direct report.

This role is ideal for a highly organized professional who thrives on improving legal department operations while managing financial and administrative processes effectively.

Workplace

• One of our values pillars is to work as OneTeam and we believe that there is no replacement for in-person collaboration but understand the value of some flexibility. Public Storage teammates are expected to work in the office five days each week with the option to take up to three flexible remote days per month.
  • Our office is based in Plano, east of I75 near E. Park Blvd, just North of Historic Downtown Plano.

Public Storage is an equal opportunity employer and embraces diversity. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified candidates are encouraged to apply.

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