Product Design Lead

The Role

We’re looking for a Product Design Lead who’s not only an exceptional craftsperson but also a thoughtful leader. You’ll be an integral part of shaping Posh’s product experience—leading design initiatives across our platform, mentoring team members, and influencing the next generation of AI-first tools for financial institutions.

You’ll directly manage a small team, while still operating as a strong individual contributor. This role is ideal for someone who thrives in fast-paced, ambiguous environments, embraces systems thinking, and leverages generative AI tools to amplify their creative output.

Design is a strategic pillar at Posh, not just a support function. You’ll report to our Director of Product and work closely with product, research, and engineering leadership to shape scalable, impactful solutions..

What You’ll Do

• Be a Player-Coach: Balance strong IC design contributions with mentorship and light people management (1 designer, 1 researcher).

• Lead Design Process: Drive the end-to-end design lifecycle—from discovery and ideation to delivery—for core product experiences.

• Collaborate Cross-Functionally: Partner with PMs, engineers, researchers, and stakeholders to deeply understand user needs and business goals.

• Conduct and Apply Research: Use user research to inform design direction and validate ideas.

• Prototype and Iterate: Rapidly ideate, prototype, test, and refine designs using Figma and generative tools.

• Design Systems: Contribute to and maintain our design system to ensure cohesive, scalable product experiences.

• Elevate Design Quality: Ensure all designs meet a high standard of craft, clarity, and usability.

• Solve Complex Problems: Tackle meaty design challenges using systems thinking and a structured, scalable approach.

• Explore AI Frontiers: Bring curiosity and ambition to how we integrate AI into our product and workflow.

• Design Thinking: Apply structured methods—from discovery to testing—while remaining pragmatic and outcome-focused.

What We’re Looking For

• Experience: 6+ years of product design experience, including prior experience managing or mentoring designers and researchers.

• Portfolio: A strong portfolio of shipped work on complex web/mobile applications with clear business and user outcomes.

• Expertise: Deep knowledge of UX/UI, interaction design, and information architecture. Prior experience working on conversational AI or data-heavy products is a plus.

• AI Affinity: You’re comfortable and enthusiastic about using generative AI to supercharge your workflow—whether it’s accelerating ideation, refining copy, or creating prototypes.

• Startup Mindset: You’re adaptable, autonomous, and excited by the ambiguity and speed of a startup environment.

• Systems Thinker: You connect the dots between user needs, business objectives, and technical constraints to design scalable solutions.

• Communication: Strong verbal and written communication skills—you can explain your thinking clearly and persuasively.

Our Stack & Tools

• Design: Figma (our primary design/prototyping tool),  FigJam (our primary whiteboard tool), Storybook (shared design-dev system)

• Data & Insights: Pendo, LogRocket (to inform design decisions with real user behavior)

• Collaboration: Jira, Slack, Google Workspace

• AI & Generative Tools:

  • LLMs: OpenAI, Gemini (used across products and internal tools)

• Prototyping: Loveable, MagicPatterns (AI-assisted UI exploration)

Who We Are

Financial institutions—banks and credit unions—are undergoing a seismic shift in how they operate and serve their customers. History is being written right now, and at Posh, we’re writing the story.

Since 2018, we’ve been harnessing cutting-edge AI to help FIs work smarter and serve better. This isn’t just hype—our products power millions of interactions every month for over a hundred unique financial institutions and counting.

As AI and NLP continue to evolve at breakneck speed, we stay two steps ahead: innovating internally and integrating the best from across the industry. We're building AI assistants for both end customers and internal employees, all within a shared ecosystem defined by our core moats—knowledge (what an assistant knows) and integration (what it can do).

We believe verticalized AI will win—and with financial services as our sole focus, we're building deeply nuanced, valuable solutions where generic platforms fall short.

If you’re eager to join the company that’s actively drafting the history books on the most seismic shift of FI strategy, we’d love to hear from you!

What We Offer

• Competitive salary and equity package

• Award-winning, high-impact products backed by $45M+ in top-tier fintech funding

• Remote-first with optional coworking in Boston and NYC

• Free lunches at Boston HQ on Tuesdays & Wednesdays

• Unlimited PTO and flexible work schedules

• Health, dental, and vision insurance

• Paid parental leave

• Dedicated budget and time for personal/professional development

• Team on-sites and off-sites to build bonds and drive innovation

• The opportunity to fundamentally redefine how financial institutions operate

Ready to Design the Future of AI in Fintech?

If you’re passionate about elegant design, AI-driven products, and transforming how financial institutions work, we’d love to meet you.

Posh is committed to building a diverse and inclusive team where people of all backgrounds, identities, and experiences can thrive.

Our company does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.