Customer Success Manager

San Francisco Bay Area | Hybrid (3 Days Onsite, 2 Days Remote)

About EcoTrove
EcoTrove (ecotrove.com), is an AI Energy Agent that is becoming the default way any business pays for power. 

The U.S. power grid is undergoing a once-in-a-generation transformation. Power bills are growing 3x faster than inflation, our grid struggles to keep up with increased demand from data centers and renewable energy adoption is still stagnating. EcoTrove’s product is the one-stop shop for any business that wants to consolidate their power bills into a cheaper, fixed-price subscription.  

You’ll join us at this pivotal moment—defining the customer journey, building deep client relationships, and directly shaping our product and impact. If you're excited to work at the intersection of energy, software, and sustainability, we’d love to meet you.

EcoTrove is a seed-stage company backed by leading Silicon Valley investors and we are building a team of innovators passionate about redefining the energy industry with data and AI. After launching an MVP in May ‘2024, we have already onboarded millions of dollars of power bills from great brands. 

_____________________________________________________________________

The Role
As our first Customer Success Manager, you’ll be the face of EcoTrove to our customers—leading onboarding, ensuring seamless monthly operations, and becoming a trusted advisor for their energy needs. You’ll work directly with the co-founder and CEO to scale our customer experience function from the ground up, with ownership over both strategy and execution.

What you’ll own

• Customer Onboarding: Lead the end-to-end onboarding process for new clients, including account setup, data integrations, and training.

• Account Management: Serve as the main point of contact for customers, proactively managing relationships and advocating for their needs internally.

• Product Feedback Loop: Gather insights from customers and channel feedback to product and data teams to improve our offering.

• Energy Relationships: Coordinate relationships with EcoTrove’s strategic energy partners and play an active role in partnerships that impact customer experience. 

• Reporting & Insights: Help customers understand their energy usage, carbon impact, and savings through regular updates and reporting.

• Support & Issue Resolution: Triage and resolve billing, usage, or platform issues, working closely with engineering and product teams.

• Renewals & Retention: Drive customer renewals by delivering consistent value and identifying new features/ 

• Internal Processes: Build scalable playbooks and support documentation that enable a consistent, high-quality experience.

What we’re looking for

• 3–6 years in Customer Success, Account Management, or Implementation—preferably at a SaaS, fintech, or climate/energy company.

• Experience working with mid-market or enterprise clients, with a strong customer-first attitude.

• Excellent written and verbal communication—able to explain complex data-driven insights simply and persuasively.

• Comfort with CRM tools (e.g., HubSpot), spreadsheets, and light data work (e.g., dashboards, CSV cleanups).

• Empathy for the unique challenges of utility management—prior experience with energy, cleantech, or sustainability is a plus.

• Thrives in ambiguity and early-stage environments; ready to own a process end-to-end and iterate quickly.