Position Responsibilities /Essential Functions 

• Proactively outlines implementation of new procedures due to upcoming legislative or rule changes. 

• Collaborates closely with the General Counsel’s Office on business licensing matters, seeking proactive advice and discussing licensing matters with the legal team regularly; testifies in court as needed under the guidance of the General Counsel’s Office. 

• Analyzes QA data partnering with the Organizational Learning & Development department to ensure that licensing staff is properly trained. 

• Assesses team goals to ensure alignment with the agency mission and all statutory requirements; establishes KPIs for all team members, tracks metrics, and identifies areas for output improvement.  

• Works closely with the enforcement & investigations team to assist with ongoing investigations; always maintains strict confidentiality standards. 

• Builds sustainable Standard Operating Procedures for the team based on identified areas for process improvement. 

• Creates a team culture where hard work and dedication to excellence is expected and rewarded. 

• Attends professional development seminars and seeks advising from other state cannabis regulators on best practices for processing business licenses. 

• Works closely with the Communications team to ensure the call center and external communications teams are provided with up-to-date licensing information.  

• Provides updates to the Executive Director as requested. 

• Supervises business licensing personnel, answering directly to the Executive Leadership Team. 

• Coordinates with the Government Affairs department to identify proactive rulemaking and legislative needs.  

• Creates department-wide policies with the goal of ensuring business licenses are processed accurately and timely; consistently reevaluates policies to ensure agency goals are met. 

• Serves as high-level point of contact for all licensing software questions and discussions. 

• Seeks to be the subject matter expert in OMMA business licensing regulations. 

• Receives legislative/constituent requests and delegates as appropriate to ensure they are answered in a timely manner. 

• Engages in close coordination with the Director of Business Compliance and Director of Investigations & Enforcement to ensure field staff receive accurate and timely information about business licensees. 

Other Duties  

• Demonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.  

• Works effectively in team environment, participating and assisting their peers.  

• Participates in the development and evaluation of program objectives and procedures.  

• Provides training and technical assistance to internal staff.   

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Education and Experience  

Education and Experience required at this level consists of a bachelor’s degree and six years of professional business or public administration experience, including three years in a supervisory or administrative capacity; or an equivalent combination of education and experience, substituting one year of professional or technical administrative experience in business or public administration for each year of the required education. NOTE: No substitution will be allowed for the required professional experience in a supervisory or administrative capacity. 

Preferred Qualifications  

• Previous professional leadership role at a regulatory agency 

• An experienced understanding of Medical Marijuana regulations 

• MBA, MPA, or JD degree  

Knowledge, Skills, and Abilities  

Knowledge, Skills and Abilities required at this level include knowledge of agency policies and procedures; of all state and federal legislation related to assigned agency programs; of the principles, methods and practices of various programs being administered; and of the organization, development and administration of the programs for which responsibility is assigned. Ability is required to evaluate program performance; plan, coordinate and evaluate the activities of divisions and multiple work units engaged in a broad range of functions; to communicate effectively, both orally and in writing; to interpret, analyze and resolve highly complex administrative and personnel problems; to interpret and apply policy material; to maintain effective working relationships with others; and to direct the functions and activities of a program or division which is large in size and/or scope. 

Physical Demands and Work Environment