Senior Performance Testing Engineer (Contact Center)

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across  5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. 

We're seeking an experienced Senior Performance Testing Engineer to play a key role in our contact center modernization initiative. You'll be instrumental in migrating IVR/Routing applications from legacy Genesys on-prem systems to modern cloud solutions like Amazon Connect, with particular focus on our CommState Migration Project.
As part of our QA team, you'll take ownership of comprehensive end-to-end call flow validation, ensuring seamless transition and optimal performance of our contact center solutions. The ideal candidate will bring deep expertise in performance testing coupled with contact center domain knowledge to drive this critical transformation.

Responsibilities:

• Write, maintain, and execute performance, load tests using tools such as JMeter, and HP LoadRunner.
• Develop automated test scenarios, performance test strategy, and documentation for reporting test status and results.
• Collaborate with project teams to understand architecture and business requirements to devise the performance test strategy and test plan.
• Work closely with product owners and scrum masters to determine acceptance criteria for testing.
• Should be able to understand the product's technical details and assist the development team in troubleshooting issues.
• Work with other technical team resources to analyze root causes of performance issues and recommend corrective actions.
• Communicate with the other QA Lead, Dev Lead, and Technical Managers on the activities of the project work through e-mail, written, and verbal
• Provide training and mentorship on performance and load testing to other team members.
• Design and develop scalable, flexible, and cross-platform performance test frameworks.
• Be responsible for maintaining test case documentation and ongoing continuous improvement to build testing efficiency and effectiveness using innovative performance test practices and automation tools, and close collaboration with development and business.

• 7+ years of software engineering experience with mandatory expertise in TruClient protocol/sockets.
• 5+ years of proven experience in software/computer engineering with strong performance testing background.
• 3+ years hands-on experience with JMeter and similar performance testing tools.
• 2+ years working with monitoring tools (Grafana, Splunk, Dynatrace or equivalent).
• Practical experience with PaaS/SaaS environments for performance testing.
• Amazon Connect knowledge (preferred).
• Strong skills in performance analysis, profiling, and system metrics evaluation.

Nice to have:

• Digital experience with Chat, Chatbot, Email, SMS.
• Genesys cloud experience is nice to have, but not mandatory. 
• Agile methodology experience.
• Excellent communication and presentation abilities.

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. 
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work. 
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.