Strategic Accounts Program Manager

Mindbody • United States • Full-time

$80,200

per year

Data Analysis Stakeholder Engagement Documentation Strategic Accounts Program Management Cross-functional Sales Analytics

Job Description

We're revolutionizing the fitness & wellness industry, and we’re looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry’s most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we’re partnering with more than 70,000 fitness studios, gyms, salons, and spas around the world. We’re not just another tech company—we’re far and away the leader of our industry. So join the team, work with mission-led people, and enjoy amazing benefits. Let’s see what we can accomplish together!

Who we are

We drive sales of Mindbody software and ClassPass inventory, but that’s not all. The Revenue team helps our customers achieve their business goals, contributes to their growth, and eliminates hurdles by finding smart solutions from our suite of software products. We are strategic, collaborative, and solutions-oriented.

About the right team member

The Strategic Account Program Manager will serve as the central operational and communications hub for the Strategic Account organization. This role balances strong organizational skills with analytical capabilities, proactively driving resource management while also supporting quota setting, annual operating plan setting, and sales forecasting. The ideal candidate will demonstrate strong organization, analytical, and communications skills and excel in cross functional environment, with about 50% of the role requiring program management skills, and 50% focusing on data analytics (forecasting, quota reporting, etc).

About the role

Build and maintain active resource hubs for all team documentation within the Strategic Accounts organization
Assist with quota reporting, Annual Operating Plan creation, and ad hoc projects
Serve as primary liaison & cross-functional partner to the Product org providing communications/updates to the SA org on to product rollouts / product announcements
Partner with Product & Marketing to create materials & resources dedicated to educating internal and external stakeholders on product releases and updates
Serve as the driver for product-related SA meetings and cadences
Serve as a key contributor to cross-functional DACIs representing SA (e.g., Attentive, MB Capital, MB Insurance)
Own QBR template deck/ source of truth deck that contains library of slides for all strategic priorities for SAMs to cover with their customers (e.g., product releases, PIO/dynamic pricing, capital, insurance, etc)
Prioritize deliverables effectively in a fast-paced environment with multiple conflicting priorties
Identify gaps in process or productivity and recommend solutions
All other duties assigned

Skills & experience

2-4 Years of Program Management Experience
2+ Years with Sales Analytics or related experience
Bias-for-action and ability to drive coordination of product launches with minimal guidance necessary
Proven ability to build relationships with stakeholders across the company
Experience in utilizing data and analytics for forecasting, reporting, and sales compensation analysis.
Advanced proficiency in Excel and PowerPoint
Proven ability to create, organize, and maintain internal documentation, team resources, and shared knowledge bases with a high level of accuracy.
Exceptional attention to detail, ensuring documents are error-free, consistently formatted, and regularly updated.
Strong organizational skills with experience developing systems or frameworks for easy access and version control of documentation.
Proactive in identifying gaps in team resources or documentation, taking initiative to fill them before they become blockers.
Skilled in creating user-friendly templates, checklists, SOPs, and internal guides that enhance team efficiency and clarity.
Ability to collaborate across teams to collect, verify, and streamline information from multiple stakeholders.
Comfortable managing and prioritizing multiple projects, with a natural sense of ownership and follow-through.
Capable of anticipating team needs and independently developing solutions or suggesting process improvements.
Strong communication skills, both written and verbal, for crafting clear documentation and facilitating alignment.

Pay transparency

It is Mindbody’s intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Mindbody’s compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization.

Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.

The base salary range for this position in the United States is $80,200 to $100,300. The total compensation package for this position may also include performance bonus, stock, benefits and/or other applicable incentive compensation plans.

Have we piqued your curiosity?

Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.

Mindbody is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

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