Pool Service Manager

Description

Key Responsibilities:

Planning, Customer Service, and Schedule Management 

• Oversee daily operations, including scheduling service routes, optimizing technician assignments, and monitoring service quality.
• Maintain strong customer relationships by providing exceptional service, addressing concerns promptly, and ensuring client satisfaction.
• Responsible for utilizing management software to plan, monitor, and adjust project assignments as necessary.
• Maintain open lines of effective communication and provide the highest level of customer service to both internal and external customers. 
• Think systematically / educate / develop systems / train service technicians to ensure that work is performed properly and reliably.

Billing 

• Review route and job completion tickets to check for any errors or omissions.
• Ensure billing reflects all products, services, and labor utilized to complete a job.
• Use deep understanding of pool services / equipment replacement to review job completion tickets / bills for items missed by technicians.
• Think systematically, educate, develop systems and train other service managers and service technicians to ensure that billing is performed properly and completely.

Budget and Resource Management

• Monitor inventory levels of supplies and equipment, placing orders as necessary to ensure uninterrupted service.
• Assist with material procurement and expediting deliveries, as needed. 
• Assist with setting up and issuing documentation for pricing and change administration. 
• Create cost estimates and budget breakdowns as needed. 
• Assist with/audit account receivables, ensuring current pricing, and billing protocols are followed.

Training and Development 

• Supervise, train, and mentor pool service technicians, ensuring adherence to company standards and industry best practices.
• Develop and implement staff training programs, including safety protocols and technical skills. 

Compensation & Benefits 

• The chance to work on high-impact projects and make a significant contribution to Mid-American’s success. 
• Competitive base salary
• Annual discretionary bonus potential. Discretionary in the beginning but moving to being driven off KPIs.
• Healthcare benefits – 100% company paid premiums for employee (~$6,300 cost to co.) Family healthcare insurance is available at cost.
• Dental benefits – 100% company paid premiums for employee (~$400 cost to co.) Family dental insurance is available at cost.
• $10,000 company paid life insurance with additional voluntary life available at employee expense.
• 401k plan with a 4% company match if the employee contributes 5%.
• Vision, STD/LTD available at employee expense.
• PTO: 2 weeks.
• Professional development opportunities supported.

Requirements

Required Qualifications 

• Exhibit Mid-American Pool’s Core Values - Teamwork, Excellence, Customer Focus, Integrity, and Reliability.
• Proven experience in pool equipment, pool maintenance, repair, or pool service management (2+ years).
• In-depth knowledge of pool chemistry, equipment, and maintenance practices.
• Ability to troubleshoot and resolve technical issues with pool systems and equipment.
• Organizational skills for scheduling, record-keeping, and inventory management.
• Ability to work quickly and effectively under pressure and manage multiple priorities. 
• Excellent customer service and communication skills.
• Excellent organization and leadership skills. 
• Proficiency with Microsoft Office 

Preferred Qualifications 

• Previous experience managing pool service teams.
• Sales-minded approach to identifying service opportunities.
• Familiarity with relevant software for scheduling and customer management.

Additional Requirements:

• This is an onsite position at our facility in Erlanger, KY. 
• Must be authorized to work in the United States.
• A criminal background check is required.
• Clean motor vehicle report and current driver's license required to be insured and operate company vehicle.
• Drug screens are NOT required for employment but can be required subsequently if warranted.