Clinic Support Associate (Part Time/Astoria)

Description

Metro Physical & Aquatic Therapy is a comprehensive multidisciplinary company who offers Physical, Occupational, Speech Therapy, Massage and Acupuncture services. We take great pride in inspiring our team to create an everlasting bond with our patients, our doctors, and our community. But it’s not just what we do, it’s who we are. We are driven by our mission to continually invest in our people and offer the best workplace environment possible.

Metro Physical & Aquatic Therapy has immediate opening for a Clinic Support Associate! Come be a part of a growing organization in a progressive, supportive, and innovative team!

Are you looking for an exciting opportunity in a fast-growing industry? Do you want to make a difference in people's lives while you grow your career? Are you interested in delivering compassion, excellence, and reliable service to patients? We want you to apply your energy and skills t become an integral part of a caring, professional team that provides the highest quality care to our patients.

Days & Hours: Monday, Wednesday, Friday 8am-6pm

Essential Functions:

• Welcomes patients and visitors with an upbeat attitude and a warm and inviting smile - in person or on the telephone; answering or referring inquiries.
• Demonstrate a high level of customer service at all times. Patient’s satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Generate a compilation of reports, logs and lists including but not limited to authorization and verifications with a high level of accuracy.
• Ensure co-pays are tallied and reconciled and control credit extended to patients.
• Call treating physicians to obtain updated prescriptions for treatment by Occupational and Physical Therapists.
• Obtains Plan of Cares from treating physician and update system.
• Set up a new /returning patient case in Theraoffice which includes obtaining new demographic information and all existing insurance information.
• Keeps patient appointments on schedule by notifying Clinicians of patient’s arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
• Maintains a working knowledge of Metro, rules and policies, and works to ensure the compliance with the stated parameters. Perform other duties and assignments as required.
• Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
• Perform other duties and assignments as required. Serve as a scribe for recording and editing therapeutic exercises under the supervision of a Doctor of Physical Therapy and/or Occupational Therapy
• Helps treat patients by preparing heat and ice packs; paraffin dips; assisting patients to the pool; guiding patients to exercise equipment, monitoring motion; tracking patient physical exertion levels; guiding patients through prescribed exercises and strengthening techniques.
• Ensures operation of treatment equipment by completing preventive maintenance requirements; following manufacturer's instruction; troubleshooting malfunctions; calling for repairs.
• Educates patients by demonstrating proper use of equipment and exercise routines.
• Prepares patients for therapy treatment by welcoming, comforting, providing, and/or assisting patients into therapy sessions.
• Provides information to patients by answering questions and requests; allaying fears.
• Maintains patient confidence and protects operations by keeping information confidential.
• Maintains a safe and clean working environment by complying with procedures, rules, and regulations.
• Provides equipment and supplies by sterilizing and delivering equipment and supplies to the treatment area; positioning equipment for therapist access; positioning patients on equipment.
• Prepares treatment room for patients by following prescribed procedures and protocols.
• Answers calls from physician offices, hospitals, and patients using exemplary customer service skills.
• Maintains physical therapy supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
• Provide front desk coverage as needed; this includes answering calls from physician offices, hospitals and patients, and assisting with scheduling.
• Performs other duties and assignments as required.

Requirements

• One (1) year of Physical Therapy/Medical office experience
• Experience with a EMR System a plus
• Ability to communicate to customers, co-workers and management in a professional/courteous manner.
• Current or recent experience in a medical practice assuring compliance with federal, state and local regulations and guidelines.
• Must work well within a team environment.
• Excellent interpersonal and communication skills
• Proficiency in the Google Suite platform and ability to learn new programs quickly.
• One year of experience in a customer service-oriented is strongly desired.
• High school diploma or GED is required. Knowledge of the equipment used in therapy work.
• Knowledge of the behavior and needs of patients.
• Knowledge of proper strengthening techniques.
• Knowledge of the use of restraints and aggressive behavior management practices.
• Ability to successfully complete in-service training.
• Ability to observe, evaluate, and record conditions, reactions, and changes in patients' physical condition.
• Ability to maintain appropriate attitude and conduct necessary to the welfare of patients.
• Ability to create and maintain records and write brief reports.
• Ability to communicate effectively.