Participant Recruitment Coordinator - FTC

🍊Our mission 

All new medicines need to undergo clinical trials to show they’re safe and effective. But today’s clinical trial infrastructure is stuck in the past, and the cost of developing new medicines has skyrocketed as a result. Patients have to wait longer and pay more for new treatments. 

Our mission is to fix this; we use software to help innovative companies run faster, more reliable, and patient-friendly clinical trials. We’re still a young company, but we’ve already had a big impact. Since founding the company in March 2021 we’ve helped run over 100 clinical trials involving tens of thousands of patients, with a customer NPS of 100.

We recently raised a $55m Series B round from Balderton Capital, with support from Creandum, Firstminute, Seedcamp, and Visionaries. 

🍊About the role 

We’re looking for a Participant Recruitment Coordinator to join our Clinical Operations team on a Fixed Term Contract to support the growth of our team and manage the participant interactions of our trials.  

🍊About you 

We'd like to hear from you if...

• You have experience in utilising various tech tools; bonus if these include Calendly, Docusign, Medi2data, Dial Pad, Florence and Sealed Envelope 

• You have experience in patient onboarding and set up; including running screening calls and patient follow up 

• You have experience of maintaining a tracking system and executing follow-up procedures 

• You have high agency and a bias for action and are able to adhere to protocol timelines and able to be flexible in response to work priorities and issues 

• You are passionate and curious about our mission; changing how the healthcare industry operates and how new health treatments are developed 

• You want to learn what life is like at a high-growth, mission-driven VC funded startup 

You belong here! If your experience and interests match with some of the above, we want you to apply.

🍊What you’ll focus on

• Conduct all participant facing tasks, ensuring a positive trial experience and excellent data accuracy within our platform, Citrus

• Oversee data collection and in-person processes (e.g. MRI scans) are conducted smoothly

• Maintain and update participant trackers and Investigator Site File (ISF)

• Assist PI with day-to-day trial implementation and respond to CRO queries

• Respond to any CRO data queries

• Escalate safety, data integrity or trial operational issues to the TL/CRO team

• Reporting AEs and SAEs

• Collaborate effectively with trial teams to ensure seamless participant experiences throughout the trial journey

• Contribute to team discussions by sharing participant feedback and suggesting process improvements

• Cross Functional working with Clin Ops - keeping TL and STM  updated at all times and other PRCs aware of trial status

🍊What we offer (US)

• 20 days holiday allowance per annum (pro rata’d to length of contract)

• $800 monthly health insurance contribution

• Enhanced Parental Leave - 16 weeks at full pay for primary caregivers and 6 weeks at full pay for secondary caregivers (at 1 year of employment)

• Please note you will not be required to join company off sites or company wide meetings in this role.

🍊Our hiring process 

• Initial conversation with Sarah, Talent Partner (15 minutes)

• Take home task

• Technical interview with a member of the Clinical Operations team (20 minutes) 

• Values interview with 2 team members (20 minutes)