Growth Operations Manager

Meet knownwell, weight-inclusive healthcare for all. Join a dynamic company that is changing the way care is delivered for patients with obesity. knownwell is a weight-inclusive healthcare company offering metabolic health services, primary care, nutrition counseling and health coaching services for anyone of any size. Our hybrid model allows for both in-clinic and virtual care to bring support to patients where and when they need it. To learn more about our recent Series A funding, led by Andreessen Horowitz, please check out this article.

We are seeking a strategic and detail-oriented Growth Operations Manager to power the operational engine behind Knownwell’s rapidly expanding growth functions. This role is central to driving effectiveness and efficiency across our sales, marketing, and contracting efforts. 

This individual will work cross-functionally with our employer and payor sales teams, field marketing, credentialing, and provider onboarding to ensure our go-to-market and scaling strategies are supported with strong infrastructure, data, and processes. The ideal candidate is equal parts systems thinker, project manager, and operator. 

• Deploy, manage, and continuously improve CRM systems to support employer sales, payor sales, and credentialing efforts 

• Design and manage dashboards, reports, and workflows that enable data-driven decision-making across growth functions. 

• Implement and track variable compensation models for commercial and marketing teams in collaboration with Finance. 

• Support field provider marketing operations (e.g., regional campaign enablement, event ROI tracking). 

• Collaborate with payor contracting and credentialing teams to streamline and track workflows  

• Build and manage systems that enable efficient payor onboarding and lifecycle management.  

• Design and optimize the cross-team intake and request processes related to credentialing, onboarding, and GTM support. 

• Partner with Clinical Ops, Credentialing, and Marketing to ensure newly onboarded providers are launch-ready with the right tools, visibility, and enablement assets. 

• Track and coordinate launch tasks and cross-functional support requirements for new market entries or provider additions. 

• Support new market launch and clinic opening efforts as the key growth team stakeholder 

• Identify bottlenecks and gaps across growth-related workflows and implement scalable, tech-enabled solutions. 

• Own documentation and standard operating procedures (SOPs) for growth ops workflows. 

• 4+ years of experience in operations, sales/marketing operations, consulting or business systems management, preferably in a healthcare, tech-enabled services, or high growth startup environment. 

• Familiarity with healthcare operations, payor contracting, or provider credentialing preferred 

• Experience with CRM platforms (e.g., HubSpot, Salesforce) including setup, customization, and maintenance. 

• Proven project management skills with experience managing cross-functional initiatives. 

• Strong analytical skills and comfort working with data to drive insights and decisions. 

• Ability to thrive in a fast-paced, ambiguous environment with a collaborative mindset. 

We offer a comprehensive benefits package (Medical, Dental, Vision, 401k match, PTO), competitive salary and the opportunity to be part of a purpose-driven organization that is dedicated to making a positive impact on the lives of patients. If you are an ambitious and experienced clinician who is passionate about transforming healthcare and creating meaningful change, we invite you to apply and join our dynamic team.  Please send us a note at [email protected]. 

knownwell, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.  Based on current size of the clinic and HIPAA regulation, providers cannot receive care in clinic and provider’s household members cannot receive primary care in the clinic.