Senior Facilities Manager

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Location: San Antonio, TX

The Senior Facilities Manager (FM) will be focused on operations of a portfolio of administrative office, service centers, and research/development sites for a global manufacturing and life sciences client. Reporting into the Account Director, the role will play a critical role in enabling the delivery of best-in-class FM Products and Offerings. FM services will be delivered through a large, multi-layered FM organization comprising on-site and remote-based JLL staff, third party subcontractors, and JLL platform teams. 

This position will be accountable to manage and maintain overall site service, performance, processes, and quality standards for services. The role will also lead, support, and/or coordinate other JLL platform teams such as Project Management, Occupancy Planning, Finance, Sourcing, EH&S and others. The role will have operational responsibility for managing operational budgets on behalf of the client in excess of $10M annually, and for achieving Key Performance Indicators relative to cost savings, financial management, operational excellence, continuous improvement and customer satisfaction. 

Utilizing organizational skills and creative thinking this role promptly resolves escalated issues and looks for ways to continuously improve processes. The position provides regular performance feedback, development and coaching to direct reports. Extensive interaction with internal and external customers is required to ensure the client is satisfied with solutions and value provided by JLL.

Job Responsibilities

Organizational Leadership

• Provides superior performance through managing others: excellent people management and coaching skills
• Identifies, recruits, attracts and retains high value talent for a variety of FM operational roles
• Embraces JLL’s commitment to Diversity and Inclusion and imports and implements D&I best practices throughout their organization

Innovation

• Participates in creation and implementation of inspections and other quality practices and procedures.

Customer Focus/Experience

• Genuine service-oriented individual that is focused on the customer experience and able to provide continued monitoring of established quality procedures, resolve internal quality issues and customer complaints concerning product and or service dissatisfaction.
• Analyze trends and utilize data to anticipate and proactively address issues in the client environment.

Communication

• Demonstrated success directly interfacing with client senior management, vendors and throughout all levels of the Client organization.
• Effectively utilizes data and analytics in the communication of solutions and decision making.

Compliance

• Achieve contractual requirements and account annual goals including but not limited to work order management metrics and all contractual KPI goals
• Familiarization with applicable codes, comply with specifications, and ensure standards are met within the scope of company policies and procedures, and in compliance with all federal and state regulations.

• Effectively manage critical Incidents – zero target for controllable incidents caused by vendors, employees, and missed preventive maintenance work.
• Responds to after-hours and weekend needs of client when required.
• Works directly with JLL Supply Chain Management and Procurement to manage 3rd party vendor compliance.

Vendor Management

• Closely monitors work requests communicated by JLL, the client and vendors.
• Continuously raise the bar in vendor quality and service while reducing overall costs.
• Hold vendors accountable for delivering high quality service per contract scope of work.
• Partners with vendors to continuously improve service quality and resolve/troubleshoot service issues.
• Builds relationships with key suppliers and gets involved as needed in the development of scopes of work, negotiations, contracting and compliance with JLL and client’s requirements.
• Monitor operational performance of vendors against goals and SLAs using KPIs and regular operational reviews meetings.
• Works with the account sourcing team to leverage JLL’s partnerships and scale with local, regional and national suppliers to deliver greatest value to the client.

Financial Management

• Prepares, submits and manages facility budgets with Client’s goals and objectives addressed.
• Provides monthly/quarterly/annual reporting appropriate for the client.
• Tracks budget variances, communicates them and promptly and looks for ways to mitigate impacts of variances
• Achieve cost savings by identifying efficiency opportunities and process improvements.

Client/Stakeholder Management

• Ensures client satisfaction through delivery of service excellence.
• Demonstrates leadership, responsiveness, problem solving and creative thinking.
• Ability to navigate a complex client ensuring open communication and problem solving in a timely manner.
• Provides client with valuable data and analyses that helps them make informed and timely decisions.

Quality

• Consistently delivers high quality, creative, and cost-effective solutions that benefits the client.
• Conducts planned inspections of the sites to check the level of service provided by the service providers. These inspections should serve as an assurance of quality on the perception of service as indicated by the surveys received from the users and the contractor.

Competencies and Skills Required

• Leadership Skills:
• Exceptional communication skills. Ability to clearly articulate messages to a variety of audiences. Strong client presence and presentation skills
• Strong cultural alignment: unwavering ethical standards; drives excellence and innately collaborative
• Strong bias towards transformation and execution
• Stimulates action with a balanced leadership style of control and influence, creates a following
• Operates with a sense of urgency
• Decisive – willing to take risks
• Influencing and Team work: Ability to influence others and move toward a common vision or goal. Able to work effectively at all levels in an organization and within a matrix organization. Must be a team player and able to work collaboratively with and through others
• Project Management Skills: Knows how to effectively structure, staff and manage projects and teams to insure there is clarity of expectation, timely execution, corrective action when needed and successful outcomes.
• Prioritization: Ability to balance the demands of a very large day-to-day operation with the need to transform service delivery processes, skills sets and platforms.

• Strong understanding of commercials and client requirements.
• Intellectual curiosity. Open to learning, challenges the status quo, digitally oriented.

Job Requirements

• Bachelor’s degree or equivalent work experience in Facilities Management and Engineering operations
• Technical background in successful operation and maintenance of building systems including electrical, HVAC, fire/life-safety, mechanical, or critical data center infrastructure is highly preferred.  
• 10+ years industry experience required either in the corporate environment, third party service provider or as a consultant, preferably in an industrial environment
• CPM, RPA or CSM designation is preferred.
• Ability to analyze reports for the purpose of ensuring compliance with scope of work.
• Must possess strong interpersonal skills with the ability to build rapport quickly.
• Ability to multi-task and effectively organize responsibilities to achieve goals and objectives.
• Self-motivated and ability to work independently.
• Financial acumen to manage budgets for projects and operations.
• Excellent verbal/written communication and presentation skills.
• Strong organizational, management, and supervisory skills.
• Experience in matrix management organization.
• Working knowledge of typical building systems is strongly preferred but not required.
• Demonstrated ability to develop successful relationships with and influence customers, both internal and external.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.