Laboratory Support Services Manager

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. Eurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. The Group also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 50 countries. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

We are seeking a proactive and detail-oriented Manager to lead our Specimen Support Department, which is responsible for the receipt, verification, and routing of patient specimens for clinical testing. While laboratory experience is not required, the ideal candidate will have a strong background in managing high-volume, process-driven teams in regulated environments, such as call centers, healthcare intake, logistics, or customer operations, and a passion for leading people and ensuring high-quality service delivery.

This role is crucial in maintaining specimen integrity, ensuring timely processing, and supporting our lab teams in delivering accurate and reliable patient results.

Key Responsibilities:

• Oversee daily operations of the specimen intake and processing team to ensure timely and accurate handling of specimens.
• Supervise, train, and coach staff to achieve high levels of performance, accuracy, and service.
• Monitor staffing levels, workflows, and priorities to ensure all specimens are processed within turnaround time (TAT) requirements.
• Collaborate with lab teams, couriers, IT, and client services to ensure smooth handoffs and address any specimen-related issues.
• Maintain and improve departmental SOPs, training documentation, and performance metrics.
• Ensure compliance with applicable regulations and internal quality standards (e.g. FDA, CLIA, ISO).
• Lead process improvement initiatives to increase efficiency, accuracy, and staff engagement.
• Manage scheduling, timekeeping, and performance evaluations for team members.

• Bachelor’s degree in business, healthcare administration, operations, or a related field.
• Minimum 3–5 years of supervisory or management experience in a high-volume, process-driven environment, such as:
  • Call center or customer support operations
  • Healthcare intake/registration
  • Logistics or distribution
  • Pharmaceutical or regulated manufacturing
• Strong understanding of workflows, staff scheduling, performance monitoring, and quality assurance.
• Experience working in or alongside regulated environments (e.g., HIPAA, ISO, FDA, or similar).
• Demonstrated ability to lead and motivate teams, resolve issues quickly, and manage competing priorities.
• Comfort with technology and systems—experience with data tracking platforms, ERP, or workflow management tools is a plus.
• Exceptional communication, organizational, and problem-solving skills.

Compensation:

• Salary: $75K-$95K

Schedule:

• Monday-Friday 8:00am-5:00pm
• May require occasional weekend or holiday coverage based on business needs.
• Based in a clinical laboratory support environment.

What we offer:

• Excellent full time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

Eurofins USA Clinical Diagnostics is a Disabled and Veteran Equal Employment Opportunity employer.