Customer Care Director Flow

If you are an Engineering professional, Emerson has an exciting opportunity for you! Emerson is seeking a Customer Care Director Flow at our Boulder, CO location. As the Customer Care Director, you will ensure world class customer support and sales generation for Measurement Solutions by effectively leading the Domestic Inside Sales team. This role combines leadership skills and technical knowledge to support the growth of our Measurement Solutions business.

In this Role, Your Responsibilities Will Be:

• Provide leadership to the Inside Sales team to meet stated sales goals. This includes promoting effective selling behaviors, facilitating communication between Inside Sales staff and Outside Sales force, and partnering with America Sales and Marketing on Sales programs for the year
• Provide direct leadership to the Inside Sales team by ensuring consistency across the different sales areas in the United States. Manage and drive programs across the department focused on selling new products and delivering profitable growth
• Assure accurate and timely response to customer requests through our Inside Sales and Order Management teams, while organizing workload conducive to supporting both the customer's needs and the company's objectives and vision
• Develop processes for the effective delivery of customer support
• Collaborate with design and manufacturing engineers, marketing, and customer care team to supervise and support customer issues and solicit feedback 

Who You Are:
You anticipate customer needs and provide services that are beyond customer expectations. You promote, and establish and implement individual accountability in the team. You instill and sustain organization-wide energy to show what is possible. You are conclusive and make high-quality decisions, even when based on incomplete information or in the face of uncertainty. You build and implement plans that prioritize accurately. You persist in the face of challenges and setbacks.

For This Role, You Will Need:

• Bachelor's degree in Engineering or Technical discipline
• Eight (8) years related experience required
• Prior management and supervisory experience required
• Ability to lead, influence and communicate effectively in a heavily matrixed organization
• Legal authorization to work in the United States 

Our Culture & Commitment To You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. 

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Learn more about our Culture & Values. 

Our compensation philosophy is simple: we pay a competitive base salary, within the local market in which we operate, and reward performance during our annual merit review process. The salary range for this role is $120,800-$140,000 annually, commensurate with the skills, talent, capabilities, and experience each candidate brings to a role.​

This position will be open for a minimum of 7 days from the day of posting.  Applicants are encouraged to apply early to receive optimal consideration. In compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

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