Customer Experience Coordinator

Customer Experience Coordinator

At Dynamic Lifecycle Innovations, our mission is to protect the planet and our customers’ interests by giving electronics their next best life. We’re an industry leader in electronics life cycle management, known for doing the right thing and delivering for our customers. Our team is our most valuable resource, and we work diligently to provide a work environment that is rewarding, engaging, and FUN!

Don’t just take our word for it, visit Dynamic Lifecycle Innovation’s Great Place to Work page to see what Team Members have to say. We may be a little biased, but we think you’re going to love it here.

• Office Location: Onalaska, WI or Nashville, TN
• Position Location: Onsite
• Salary: $20.00 per hour - $23.00 per hour
• Bonus: Quarterly Company Profit Sharing

Purpose & Summary:  As a Customer Experience Coordinator at Dynamic, you will be the backbone of an exceptional customer experience by collaborating with internal stakeholders and serving as a customer advocate. You’ll maintain accurate customer data, process orders, compile reports, and ensure a seamless onboarding process for new customers. While direct customer communication will be limited, you’ll play a critical role in coordinating information and facilitating smooth customer interactions.

Responsibilities include:

• Respond to internal customer requests for billing, settlement data, and other reports with urgency and precision.
• Track customer service-level agreements (SLAs) and satisfaction indicators, and report them to stakeholders.
• Build orders and settlements, consolidating information from internal sources to meet customer needs.
• Act as the advocate for customers, ensuring all internal parties are aligned on customer expectations.
• Support onboarding for new customers and maintain up-to-date customer information in our CRM.
• Communicate directly with small business customers and support other members of the Customer Experience Team as needed.
• Manage the Quality Log, documenting and following up on customer complaints.
• Ensure data integrity across ERP, CRM, and other systems.

Minimum Qualifications:

• Associate degree in Business, Marketing, or related field (or 3 years equivalent experience)
• 1–3 years of customer service/account management in an office environment
• Microsoft Office proficiency, especially Excel and Outlook
• Strong communication, organization, and data entry skills

Preferred Qualifications:

• Bachelor’s degree in Business Management or related field
• Experience with Salesforce, QuickBooks, or in the IT/electronics industry
• Advanced Excel and report development skills
• Experience with SOPs, SLAs, and coordinating with vendors/logistics providers

Successful Candidate Profile: You're a self-starter who thrives in a fast-paced environment and brings a "customer-first" attitude to everything you do. You’re great at digging for info, keeping details in check, and speaking up to make things better for our customers and our team.

Skills & Abilities:

• Strong written and verbal communication
• Top-notch organization and time management
• Data entry and analytics/reporting skills
• CRM and ERP systems familiarity
• Ability to work independently and collaboratively
• Eager to learn, grow, and take on new challenges

Why Join Us?

• Award-Winning Culture: We’ve been a Certified Great Place to Work® since 2017—because when you put people first, amazing things happen!
• Values-Driven Organization: We live our core values every day (not just stick them on the wall).
• Environmental Impact: Help give electronics their “next best life” while protecting the planet.
• Innovation Encouraged: Got a bright idea? We love creativity and welcome fresh perspectives.
• Growth Opportunities: Access to professional development and career advancement.

Dynamic Lifecycle Innovations is an equal opportunity employer and is committed to providing fair employment opportunities for all based on merit. For positions subject to state contract requirements, we adhere to state affirmative action obligations and take proactive steps to ensure equal opportunity in our hiring practices. We do not discriminate or make any employment decisions on the basis of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other characteristic protected by law.