Bilingual Case Manager

Domino’s Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we’re a reshaped, reenergized brand of honesty, transparency and accountability – not to mention, great food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 80% of our sales in the U.S. are taken through digital channels. The brand continues to ‘deliver the dream’ to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That’s just the tip of the iceberg…or as we might say, one “slice” of the pie! If this sounds like a brand you’d like to be a part of, consider joining our team!

• Location: Domino’s World Resource Center; 30 Frank Lloyd Wright Dr, Ann Arbor, MI 48105 (Remote Friday)
• Shift: Fulltime; Salary
• Job Posting Salary: $56,000 - $61,000 plus bonus

The Domino’s Pizza Partners Foundation is a separate non-profit organization affiliated with and supported by Domino’s Pizza team members. The Foundation’s mission is to provide financial assistance to team members experiencing a hardship or crisis.

Case Manager Primary Responsibilities:

• Field incoming requests for assistance from Domino’s Pizza team members
• Collect details of circumstances related to team member’s hardship including, but not limited to job related information, income/expense data, & other case details
• Conduct necessary due diligence and investigate any questionable aspects of the case
• Acquire necessary back-up documentation and contact supervisors/directors to verify employment with Domino’s
• Present case details during daily case review with colleagues. Decide and award cases in alignment with foundation assistance guidelines.

Administrative Responsibilities:

• Prepare closed cases for check writing process
• Create reports, track disbursements and adhere to budgets
• Assist with coordination of department fundraising activities including but not limited to payroll deduction drives, silent auctions, raffles, & other events
• Appear in promotional materials including videos to showcase the services of a bilingual case manager to the brand
• Make presentations and speak to various Domino’s groups
• Participates in & leads (when applicable) projects as assigned by immediate supervisor
• Other duties as assigned

• Four-year collegiate degree or five years’ work experience equivalent in social work, communications or related fields.
• Requires the ability to speak, read and write Spanish fluently in addition to English
• Requires the translation of case documents as well as the creation and/or translation of any needed Foundation documents
• Thorough knowledge of Microsoft Office; knowledge of case management software preferred
• Excellent communication, problem solving and decision-making skills.
• Strong organizational and time management skills; able to multi-task
• Excellent phone skills and willingness to communicate with Domino’s employees and franchisees daily in both English and Spanish
• Must be a self-starter with proactive thinking capabilities

Benefits:

• Paid Holidays and Vacation
• Four mental health days are provided in addition to vacation and emergency time. To be used one per quarter.
• Medical, Dental & Vision benefits that start on the first day of employment
• Life Insurance, Short-term Disability and Long-term disability paid for by employer
• No-cost fitness center on premises
• 401k matching contributions – begins after 90 days of employment
• Performance-based bonus of up to 10% of Salary 

Salary is commensurate with experience and qualifications.  Position is a hybrid work model and will be onsite 2 days a week.  

The Domino’s Partners Foundation is an equal opportunity employer.

All your information will be kept confidential according to EEO guidelines.