Healthcare Technical Analyst - Senior

Description

 At CSpring, we believe that knowledge, when documented well and shared clearly, becomes power—power to improve care, strengthen systems, and drive innovation. We’re seeking a strategic and detail-oriented Senior Healthcare Technical Analyst to help capture and communicate the complex technical, business, and policy-driven processes that power Medicaid operations.

In this role, you’ll partner closely with development, QA, and stakeholder teams to plan, write, and maintain detailed documentation for systems that support downstream reporting, analytics, and Medicaid modernization. You’ll shape the communication backbone for a data-driven future—mentoring team members, refining processes, and helping Medicaid agencies translate policy into action.

Why You’ll Love Working Here

• Mission-Driven Work – Support the modernization of Medicaid systems with clear, actionable documentation that improves lives and public health.
• People-First Culture – We celebrate curiosity, collaboration, and growth—for you and the communities we serve.
• Bridge the Gap – Use your healthcare expertise and technical fluency to connect the dots between policy, data, and execution.
• Continuous Impact – Lead and mentor project teams while shaping documentation that powers delivery, training, and strategic clarity.

What You’ll Do

• Plan, write, and maintain comprehensive technical, operational, and process documentation.
• Lead and organize documentation repositories, including source code and reporting assets.
• Analyze Medicaid claims, eligibility, and provider data to support reporting and system understanding.
• Translate federal and state Medicaid policy into meaningful technical and business requirements.
• Gather and synthesize information from developers, QA, and business teams for inclusion in documentation.
• Modify and adapt existing documentation to evolving business needs and technology platforms.
• Create and deliver training materials to support both technical and non-technical teams.
• Participate in and lead requirements sessions; consolidate status and provide documentation updates to internal and client stakeholders.
• Support process improvement by ensuring documentation consistency, version control, and knowledge management.
• Mentor peers on documentation standards, writing strategies, and effective communication.
• Contribute to cross-functional collaboration, system optimization, and agile delivery practices.

Requirements

• 5+ years of healthcare business analysis experience, including user acceptance testing and business requirements development
• 5+ years as a technical analyst in the healthcare (payor) domain
• 3+ years supporting Medicaid programs, including MMIS/MES or related systems
• 3+ years of experience in enterprise knowledge management, using tools like Microsoft 365, SharePoint, MS Teams, and JIRA
• Proven ability to lead written and verbal communication with executive-level stakeholders
• In-depth understanding of health insurance, HMO operations, and Medicaid/Medicare regulation
• Ability to interpret and apply federal and state Medicaid policies in technical and business contexts
• Strong analytical, organizational, time management, and multitasking skills
• Bachelor’s degree in Business, Information Systems, Public Health, or a related field

Preferred Qualifications

• Master’s degree in a related field
• 5+ years as a technical analyst in payor healthcare
• 3+ years of SQL experience working with large-scale databases
• 3+ years supporting State Medicaid and CHIP agencies, including CMS federal reporting (CMS-64/21, T-MSIS, PERM)
• Experience with data integration, software planning, and Agile methodologies
• Familiarity with Azure DevOps, SharePoint, MS Project, and Visio

Join the CSpring Team

At CSpring, we unlock potential—both in people and in data. If you're a healthcare technical leader who thrives on clarity, collaboration, and meaningful documentation, we’d love to work with you. Apply now to help drive health system transformation through strategy, structure, and knowledge sharing.