Senior Operations Manager, Scribe Note Quality (Mid-Market)

Healthcare providers go into medicine to care for people, but end up losing valuable time each day to admin work and other workplace challenges. Time that could otherwise be spent helping patients. And patients end up suffering as a result. At Commure, we build solutions that simplify providers' lives and keep them connected to their patients so they can focus on doing what matters most: providing care. 

Our innovative suite of software and hardware – augmented by advanced LLM AI, RTLS, and healthcare workflow automations – boosts efficiency across every domain of healthcare, freeing up healthcare providers to spend more of their time caring for patients. Our growing suite of technologies include staff duress alerting, asset tracking, patient elopement, revenue cycle management, clinical documentation and intake, provider copilots, patient engagement and communication, home health, remote patient monitoring, and more.

Today, we support over 250,000 clinicians across hundreds of care sites around the country. And we’re only just getting started: Healthcare’s watershed moment for AI-powered transformation is here – so join us in creating the technology to power healthcare!

About the Role

As Senior Operations Manager for Mid-Market Scribe Note Quality, you’ll own the end-to-end experience of our AI-assisted clinical notes in mid-market accounts. You will dive deeply into AI note retention metrics—how much of the AI-generated draft providers actually keep—then architect, pilot, and scale solutions that continuously improve those metrics. You’ll partner closely with Product, Engineering, and Client Success to identify root causes, drive fixes, and optimize client-facing templates and instructions.

This full-time position requires working 5 days a week in our (Mountain View, CA , Lehi, UT) office.

What You'll Do

• Provider Template Customization & Issue Debugging

  • Proactively monitor note retention metrics and collaborate with the Customer Success team to anticipate and address provider challenges with AI note quality.

  • Collaborate directly with providers to gather feedback on AI-generated notes and identify pain points and feature requests.

  • Translate provider feedback into actionable improvements for templates, prompts, and workflows.

• Tooling Development & Automation

  • Architect and build internal tools to collect, visualize, and monitor AI note retention metrics in real time.

  • Develop and maintain classification engines (rule-based or ML-driven) to automatically categorize provider edits by type (content, formatting, clinical corrections).

  • Implement and optimize ETL pipelines that aggregate edit logs, apply categorization logic, and feed results into dashboards or data warehouses.

  • Ensure tooling is scalable, maintainable, and integrates seamlessly with existing data platforms and analytics frameworks.

• Process & Solution Development

  • Work hand-in-hand with Product Managers on roadmap prioritization driven by quantitative impact.

  • Partner with Engineering to translate high-impact edit patterns into product or workflow enhancements (e.g., smarter prompt templates, UI tweaks).$1

• Offshore Team Management & Data QA

  • Manage an offshore team responsible for extracting and processing EMR data to support note quality analysis.

  • Define productivity benchmarks, monitor performance metrics, and implement process improvements to ensure timely and accurate data delivery.

  • Oversee quality assurance processes for their work, including validating data accuracy, completeness, and compliance with client and regulatory standards.

  • Provide training, feedback, and development plans to maintain high team performance and data integrity.

What You Have

• 3-5+ years in operations, analytics, or process improvement roles, ideally within healthcare technology or AI-driven products.

• Demonstrated experience defining KPIs, building dashboards, and presenting data to senior stakeholders.

• Strong analytical toolkit: SQL, Python, and the ability to translate data into clear, actionable insights.

• Track record of owning end-to-end projects: scoping requirements, running pilots, iterating based on feedback, and scaling successful solutions.

• Excellent communication skills, with the ability to bridge technical and non-technical audiences.

• Familiarity with clinical documentation workflows or EHR integrations is a plus.

Why you’ll love working at Commure + Athelas:

• Highly Driven Team: We work hard and fast for exceptional results, knowing we’re doing mission-driven work to transform the country’s largest sector. 

• Strong Backing: We are backed by top investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital and Elad Gil. 

• Incredible Growth: Prior to our merger, Commure and Athelas had independently grown more than 500% YoY for three consecutive years. We’ve achieved Series D funding, have an industry-leading runway, and continue to scale rapidly. 

• Competitive Benefits: Flexible PTO (pending specific geographical locations) , medical, dental, vision, maternity and paternity leave. Note that benefits are subject to change and may vary based on jurisdiction.

Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com. Any emails from other domains are not affiliated with our organization.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.