Senior Fraud Analyst

Small businesses are the backbone of the US economy, comprising almost half of the GDP and the private workforce. Yet, big banks don’t provide the access, assistance, and modern tools that owners need to successfully grow their business. 

We started Novo to challenge the status quo—we’re on a mission to increase the GDP of the modern entrepreneur by creating the go-to banking platform for small businesses (SMBs). Novo is flipping the script of the banking world, and we’re excited to lead the small business banking revolution.

At Novo, we’re here to help entrepreneurs, freelancers, startups and SMBs achieve their financial goals by empowering them with an operating system that makes business banking as easy as iOS. We developed modern bank accounts and tools to help to save time and increase cash flow. Our unique product integrations enable easy access to tracking payments, transferring money internationally, managing business transactions, and more. We’ve made a big impact in a short amount of time, helping thousands of organizations access powerfully simple business banking.  

About the Role: 

We are looking for a Senior Fraud Analyst who understands how to perform an investigation to mitigate fraud risk

• Daily fraud reviews of alerts

• Focus on fraud prevention related to ACH, Checks, Wires, etc.  within agreed SLAs and OKRs, and in line with company policies and procedures

• Reviews of queued transactions, for manual decisioning (cancel, approve), on need basis

• Minimize the risk to the business and the customer with a strong focus on process controls and fraud detection

• Perform thorough investigation, manual ID verification, for end-users to gain access to additional services

• Perform fraud investigations, both internal and potential fraud reported by the partner financial institution(s), and create a subsequent action plan in compliance with company policies and procedures

• Challenge the ‘Status Quo’ , sharing the business improvements ideas to put effective preemptive fraud controls.

• Ability to drive preventive controls to curb frauds by liaising effectively with stakeholders across verticals 

• ‘Act like an owner’, Should be taking end to end responsibility of assigned tasks

Create fraud loss post mortem reports, present findings and action plan to the leadership team for review If you're passionate about then we want to chat. Are you ready to revolutionize the small business banking industry with us?

Requirements for the Role: 

• Minimum bachelor's degree, preferably in business, commerce, finance, or other related disciplines

• 6-8 years of experience working in the financial services/banking industry.

• Ideally, specific experience working in U.S. markets, in a fintech/tech company, or both (technical knowledge is a plus)

• Previous experience in fraud investigations is a MUST

• An interest in keeping abreast with banking laws and regulatory changes

• An interest in financial crime must be excited with the idea of digging deeper, looking into customer behaviors, and identifying key characteristics of fraudulent users

• Excellent written and verbal communication skills

How We Define Success: 

• Ability to work with minimal/no supervision

• Ability to think outside the box, work with limited data, and find solutions to unorthodox problems 

• Ability to oversee critical analytics projects from end to end independently

• Ability to work in a fast-paced work environment and culture 

• Ability to work cross-departmentally, without the need for extensive hierarchical corporate structure

• Willingness to learn, should be a team player