SUD Program Manager

Position Title:            SUD Program Manager

Department:              Substance Use Disorder

Reports to:                 SUD Program Director

Position Summary:

The Substance Use Disorder (SUD) Program Manager supports the Program Director in managing an outpatient and intensive outpatient drug and alcohol program. This role involves coordinating staff, referring agencies, and ensuring compliance with state and county regulations. The SUD Program Manager also provides training for new and existing staff, overseeing behavioral health operations, revenue cycle management, and certification maintenance. Additionally, they contribute to both the program’s clinical success and financial sustainability.

Key Responsibilities:

Program Management & Leadership

• Assist the Program Director in overseeing the day-to-day operations of the outpatient and intensive outpatient drug and alcohol treatment programs.
• Coordinate and manage the efforts of outpatient staff, referring agencies, and internal stakeholders to ensure efficient operations and timely client service.
• Provide leadership and training for new and existing staff, interns, and volunteers, ensuring they are well-equipped to meet program goals and client needs.
• Manage recruitment, training, scheduling, and performance evaluations.
• Assist the Program Director in ensuring that program goals and objectives are consistently achieved on a day-to-day basis, providing regular updates on progress.
• Oversee the outreach calendar and schedule to ensure new client intakes are conducted in a timely and efficient manner, helping to maintain program capacity and meet service delivery needs.

Compliance & Reporting

• Ensure compliance with state and county regulations governing substance abuse treatment, including licensing, certification, and funding requirements.
• Oversee county surveys, Calom reporting, and all mandatory reports required by state or county to ensure full program compliance.
• Coordinate with Quality Assurance staff to ensure the program meets County and State requirements for successful audits. 

• Ensure that all billing practices comply with regulatory standards, overseeing the revenue cycle, including accurate claims submission, tracking, and financial reporting.
• Ensure program certifications (e.g., DMC and AOD) remain current and in good standing, and manage any required recertification processes.

Revenue Cycle Management

• Oversee the program's revenue cycle management, ensuring all billing processes align with state and county guidelines.
• Track financial performance, ensuring timely and accurate billing, reviewing outcome reports, and addressing discrepancies with billing teams.
• Assist the Program Director in managing the program's financial sustainability, identifying opportunities for cost optimization without compromising service quality.

Training & Staff Development

• Provide ongoing training for all program staff, ensuring they are up-to-date with treatment protocols, compliance regulations, and industry best practices.
• Coordinate staff development activities, including case conferences, one-on-one meetings, and other professional development opportunities.
• Facilitate the onboarding process for new employees, ensuring comprehensive orientation and training

Client Care & Program Delivery

• Ensure the quality of client care by overseeing the coordination of assessments, treatment plans, and therapeutic interventions.
• Facilitate group and individual counseling sessions, including paraprofessional and family counseling.
• Ensure all drug and alcohol testing is conducted according to program protocols, meeting all regulatory requirements.
• Track client progress, ensuring that treatment plans are followed, and interventions are made as necessary.
• Develop and lead educational programs/classes for participants and their families, focusing on substance use prevention and recovery.

Documentation & Administrative Duties

• Ensure accurate and timely documentation of client activities, including case notes, progress reports, and treatment plans.
• Prepare written reports and recommendations for external entities, including the judicial system and the Department of Children and Family Services (DCFS).
• Submit program activity reports to the County of Los Angeles as directed by the Program Director.
• Perform additional tasks assigned by the Program Director.
• Develop and monitor individualized client treatment plans through completion.
• Deliver County-approved curriculum and maintain program delivery standards.
• Create and recommend culturally relevant educational materials, including bilingual resources.
• Prepare required program activity reports for the County of Los Angeles.
• Develop, write, and deliver County-approved curriculum for program participants.
• Perform additional administrative duties as assigned.

 Community Relations:

• Lead outreach activities to raise awareness about the risks and dangers of drug and alcohol abuse within the Los Angeles community.
• Develop and maintain collaborative relationships with key partners such as the Department of Children and Family Services (DCFS), parole department, probation department, the judicial system, and other community-based organizations.
• Serve as a liaison for referrals and ongoing communication regarding mutual clients with DCFS, parole, probation, and the judicial system, ensuring compliance with contractual and regulatory requirements.

Qualifications:

• Certified Substance Use Disorder (SUD) Counselor with Clinical Supervision certification.
• Minimum of five years’ experience in human services or community-based programs focused on alcohol and drug abuse prevention, recovery, and outpatient program management.
• Familiarity with the Los Angeles County Plan for Alcohol-Related Services.
• Strong understanding of the recovery process, including twelve-step programs.
• Experience developing curricula and managing cases for clients in recovery.
• Experience conducting observed drug testing.
• Knowledge of SAPC billing procedures.
• Ability to work independently and effectively serve the greater Los Angeles community.
• Proficient in Microsoft Office applications